Contact WIDEX MOMENT Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. My apple devices work flawlessly with the hearing aids, not sure why Android doesn't work wellI have created several modifications of the universal settings and named them.

2. It constantly switches my hearing aids from universal profile to streaming audio, even when I'm not using the phone.

3. Also love the ability to create and save different programs for different environments but the saved programs spontaneously disappear which is frustrating to say the least.Unimpressed. I appreciate that this app tries to do more things than other hearing aid apps, however it doesn't do them well.

4. The only solution is to unpair the hearing aids from the phone, making the app completely useless.

5. It will pair again, but who wants to remove the hearing aids to connect again?App works ok, but firmware in the hearing aids must still have problems.

6. Loudly.Update 2 months later: the hearing aids are great but your app totally sucks.

7. I have to use the phone's speaker but I don't want ppl hearing my conversations so I then fumble to turn Bluetooth off.

8. Hearing aids unpair at the drop of a hat mid-call or meeting.

9. As others have noted, one or the other hearing aid will disconnect and you have to turn the aid off and back on to hope it will reconnect, reconnecting is spotty.

10. We shall see! I cannot recommend until then.I've had my 5k hearing aids for 3 months.

11. I've now had my Widex Momemt hearing aids for a little over a year.

1. Fix WIDEX MOMENT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WIDEX MOMENT: Restarting the app will resolve most errors.
2. Update the WIDEX MOMENT App. Here is how:
   1. On Android goto PlayStore » Search for "WIDEX MOMENT" » Open WIDEX MOMENT » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WIDEX MOMENT » click "UPDATE".
3. Clear WIDEX MOMENT app cache: Clearing cached data will force your app to retrieve the latest data directly from WIDEX MOMENT servers.
   1. On Android, goto Settings » Apps » Select "WIDEX MOMENT" » click Storage » click "Clear Cache".
4. Check WIDEX MOMENT app permissions. If any of these permissions required to use your device's features are disenabled, WIDEX MOMENT might not work.
5. Uninstall and reinstall WIDEX MOMENT. If nothing else has worked, completely uninstall WIDEX MOMENT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WIDEX MOMENT not working

2. Fix WIDEX MOMENT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WIDEX MOMENT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WIDEX MOMENT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WIDEX MOMENT may not be able to connect to the Internet when running in the background.