Contact WIDEX TONELINK Customer Service

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1. There was no im0rovement.Up until last Tuesday worked a treat but now won't open, I have tried uninstalling and powering off my mobile then switching it back on, re installing app and it still wo't work Anyone have any suggestions or different app that does the same thing, not happy! Now Friday and very happy to say problem fixed thanks, happy again now 😁This app was great for over a year, but they decide to updated today (bug fixes).

2. I would, however, like the ability for the tone link app to be able to switch between zen+ programs, unless it's my hearing aids that are to blame.

3. Other than that I'm happy.I personally use this app as a Bluetooth connection, from my hearing aides, to my phone.

4. You also have the option of only hearing from one ear, great for that selective hearing, when you can see the lips moving, but don't want to hear the words.

5. Doctors office is quiet, i cant decipher what is appropriate and what isnt when in such quiet surroundings.I have installed Tonelink and all the other programs on my phone and did not get any results from it.

6. Instruction manual and information passed on by my physician at Bloom Hearing very easy to follow and use.

7. I'm currently using skeleton molds as the hearing aids don't stay in my ears.

8. I'd prefer to be able to fine tune my own hearing device VS going to the doctor.

9. Most frustrating since the volume in my hearing aid seems very low (despite a new battery put in).

10. Not what I expect when I spend 4k on a set of hearing aids.

11. The app has a wide range of options, from volume adjustment, to full surround sound, front or back only sound receiving.

1. Fix WIDEX TONELINK Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WIDEX TONELINK: Restarting the app will resolve most errors.
2. Update the WIDEX TONELINK App. Here is how:
   1. On Android goto PlayStore » Search for "WIDEX TONELINK" » Open WIDEX TONELINK » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WIDEX TONELINK » click "UPDATE".
3. Clear WIDEX TONELINK app cache: Clearing cached data will force your app to retrieve the latest data directly from WIDEX TONELINK servers.
   1. On Android, goto Settings » Apps » Select "WIDEX TONELINK" » click Storage » click "Clear Cache".
4. Check WIDEX TONELINK app permissions. If any of these permissions required to use your device's features are disenabled, WIDEX TONELINK might not work.
5. Uninstall and reinstall WIDEX TONELINK. If nothing else has worked, completely uninstall WIDEX TONELINK then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WIDEX TONELINK not working

2. Fix WIDEX TONELINK Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WIDEX TONELINK be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WIDEX TONELINK not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WIDEX TONELINK may not be able to connect to the Internet when running in the background.