Contact WIDEX TONELINK Customer Service

Why should I report an Issue with WIDEX TONELINK?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Widex A/S to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Just follow the steps, and please note that you might need to adjust your phone volume for the app to work. *This app is made for people with compatible WIDEX hearing aids fitted by a hearing care professional. *The sounds played by the phone may be audible by you and other people.

2. The sound might be perceived as annoying by some people. *You can adjust the volume of these sounds by adjusting your phone volume to a level that is not annoyingly high and not too low for the hearing aids to pick up. *Do not use the app while the phone is directly by your or another person’s ears. *Do not use the app while connected to an external audio source. *This App is not tested on animals.

3. The TONELINK app uses your phone's speaker to transmit acoustic control signals for the hearing aids.

4. No need to carry a separate remote control device or to touch your hearing aids.

5. You have to pair your hearing aids with your phone the first time you use the app.

6. Transform your smartphone into a multi-parameter remote control of your hearing aids.

7. Simply and discreetly adjust the key parameters of your hearing aid without the need of Bluetooth.

8. Stop using the app if you notice any annoyed behavior from your pets when using it.

9. WIDEX is continually listing more compatible devices.

1. There was no im0rovement.Up until last Tuesday worked a treat but now won't open, I have tried uninstalling and powering off my mobile then switching it back on, re installing app and it still wo't work Anyone have any suggestions or different app that does the same thing, not happy! Now Friday and very happy to say problem fixed thanks, happy again now 😁This app was great for over a year, but they decide to updated today (bug fixes).

2. I would, however, like the ability for the tone link app to be able to switch between zen+ programs, unless it's my hearing aids that are to blame.

3. Other than that I'm happy.I personally use this app as a Bluetooth connection, from my hearing aides, to my phone.

4. You also have the option of only hearing from one ear, great for that selective hearing, when you can see the lips moving, but don't want to hear the words.

5. Doctors office is quiet, i cant decipher what is appropriate and what isnt when in such quiet surroundings.I have installed Tonelink and all the other programs on my phone and did not get any results from it.

6. Instruction manual and information passed on by my physician at Bloom Hearing very easy to follow and use.

7. I'm currently using skeleton molds as the hearing aids don't stay in my ears.

8. I'd prefer to be able to fine tune my own hearing device VS going to the doctor.

9. Most frustrating since the volume in my hearing aid seems very low (despite a new battery put in).

10. Not what I expect when I spend 4k on a set of hearing aids.

11. The app has a wide range of options, from volume adjustment, to full surround sound, front or back only sound receiving.

1. Fix WIDEX TONELINK Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WIDEX TONELINK: Restarting the app will resolve most errors.
2. Update the WIDEX TONELINK App. Here is how:
   1. On Android goto PlayStore » Search for "WIDEX TONELINK" » Open WIDEX TONELINK » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WIDEX TONELINK » click "UPDATE".
3. Clear WIDEX TONELINK app cache: Clearing cached data will force your app to retrieve the latest data directly from WIDEX TONELINK servers.
   1. On Android, goto Settings » Apps » Select "WIDEX TONELINK" » click Storage » click "Clear Cache".
4. Check WIDEX TONELINK app permissions. If any of these permissions required to use your device's features are disenabled, WIDEX TONELINK might not work.
5. Uninstall and reinstall WIDEX TONELINK. If nothing else has worked, completely uninstall WIDEX TONELINK then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WIDEX TONELINK not working

2. Fix WIDEX TONELINK Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WIDEX TONELINK be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WIDEX TONELINK not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WIDEX TONELINK may not be able to connect to the Internet when running in the background.