Contact WIDEX EVOKE Customer Service

Why should I report an Issue with WIDEX EVOKE?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Widex A/S to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The EVOKE app from WIDEX allows you to connect to your WIDEX EVOKE hearing aid and control the functions of the world’s first truly smart hearing aid.

2. The EVOKE app is compatible with 2. 4GHz EVOKE hearing aids (E-F2).

3. Every time you personalize your listening experience, EVOKE learns.

4. Please note that the direct streaming feature is not available on Android phones.

5. We continue to improve out compatibility list.

6. Please visit our website ( ) for the new devices we support.

1. Otherwise good product.I need my Widex hearing aids to connect to my Android phone, and they show "Connected" in the Widex app, but they do NOT, in fact, actually connect to my phone.

2. During the initial fitting with the audiologist, we were immediately able to connect my hearing aids to the phone via Bluetooth.

3. Lastly, my batteries, that were freshly put in the day I got my hearing aids only lasted me about 4 days, a full 3 days shy of the full week I was promised for battery life, and I have taken my hearing aids out and left the battery case open every night.

4. Very disappointing, especially when you consider that my insurance paid for the most expensive model of hearing aids available.Thought this was going to be a good idea.

5. It's almost impossible to get it to connect the hearing aids to the phone.

6. Fortunately the hearing aid itself provides good sound.High stakes pros & cons: When the app works, it's life-changing for a hard-of-hearing musician--the ability to create custom profiles for specific instruments and environments is a dream come true.

7. I Main reason I selected these aids was to be able to connect seamlessly to my android phone.

8. However this app would not connect to the hearing aids, despite multiple tries, reinstalls, etc.

9. So we need: 1) the ability to back up and restore custom profiles and 2) a SW button that forces the app to connect to the aids.This app worked great.

10. When I charge my hearing aids or they die or I turn them off the app will still say they are connected.

11. Now it doesn't communicate consistently with my hearing aids.

1. Fix WIDEX EVOKE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WIDEX EVOKE: Restarting the app will resolve most errors.
2. Update the WIDEX EVOKE App. Here is how:
   1. On Android goto PlayStore » Search for "WIDEX EVOKE" » Open WIDEX EVOKE » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WIDEX EVOKE » click "UPDATE".
3. Clear WIDEX EVOKE app cache: Clearing cached data will force your app to retrieve the latest data directly from WIDEX EVOKE servers.
   1. On Android, goto Settings » Apps » Select "WIDEX EVOKE" » click Storage » click "Clear Cache".
4. Check WIDEX EVOKE app permissions. If any of these permissions required to use your device's features are disenabled, WIDEX EVOKE might not work.
5. Uninstall and reinstall WIDEX EVOKE. If nothing else has worked, completely uninstall WIDEX EVOKE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WIDEX EVOKE not working

2. Fix WIDEX EVOKE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WIDEX EVOKE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WIDEX EVOKE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WIDEX EVOKE may not be able to connect to the Internet when running in the background.