Contact COM-DEX Customer Service

Why should I report an Issue with COM-DEX?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Widex A/S to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. However, having to spend another $300 after spending $6,000+ on a pair of "state of the art" hearing aids that randomly support streaming to some android phones while others that have the same chipset are unsupported is a bad customer support model.

2. In addition, the main selling point of Widex hearing aids is that they are so small as not to be noticed.

3. unfortunately it does not start up when you connect the Bluetooth microphone and hearing aids.

4. Why stay in business then? Fix the app or go away!Like everyone is saying, this app works great when it connects and being a bilateral hearing aid user, this is my life line.

5. I keep getting a double beeping noise and muting of my hearing aids that shouldn't be happening.

6. This can be done only by audiologist, why! Another problem is the program is jumping from one to another, I know that suppose to be, but I like quite program in cafe shop, no to change and cut sounds to make me hard understand people wit me.This app works as advertised in combination with the COM-DEX accessory.

7. Almost the same experience with the Widex hearing aids.

8. DON'T BUY WIDEX, THEY DON'T CARE ABOUT YOU!The comdex is amazing when it's working but these things aren't made for working people apparently.

9. today I waited over a half an hour for the app to recognize the fact that the microphone and hearing aids were on.

10. Every morning the equipment connects fine via bluetooth, however when I launch the comdex app, things disconnect and if I'm lucky incan get it to reconnect.

11. Bringing these back ASAP! It's a shame because I like the hearing aids but your software is useless.

1. Fix COM-DEX Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart COM-DEX: Restarting the app will resolve most errors.
2. Update the COM-DEX App. Here is how:
   1. On Android goto PlayStore » Search for "COM-DEX" » Open COM-DEX » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for COM-DEX » click "UPDATE".
3. Clear COM-DEX app cache: Clearing cached data will force your app to retrieve the latest data directly from COM-DEX servers.
   1. On Android, goto Settings » Apps » Select "COM-DEX" » click Storage » click "Clear Cache".
4. Check COM-DEX app permissions. If any of these permissions required to use your device's features are disenabled, COM-DEX might not work.
5. Uninstall and reinstall COM-DEX. If nothing else has worked, completely uninstall COM-DEX then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing COM-DEX not working

2. Fix COM-DEX Server issues & Internet Connection

1. Check network connection: An unstable Internet will make COM-DEX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to COM-DEX not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, COM-DEX may not be able to connect to the Internet when running in the background.