Published by J D Wetherspoon plc on Oct 1, 2024

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Why should I report an Issue with Wetherspoon?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of J D Wetherspoon plc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Wetherspoon

1. Order food and drinks with the Wetherspoon app, from your phone, and have them delivered to your table. • Paying is simple: use your card or other popular payment methods. • Take advantage of the reorder function to purchase rounds, when in a group.

Wetherspoon Customer Insights

1. If there was anything that they could change, they should, when trying to order an item it's very easy to add the menu item as a favourite rather than add it to your basket.

2. Good for tech savvy not so good for the not so tech savvy.Added the ability to customise the order, which was the main thing missing from this app.

3. Came in tonight to order a Special, chose it on the app and every time I went to pay, it said there was and error and it cleared my basket.

4. Has become so unreliable that I now prefer to order at the bar in the traditional manner to avoid wasting my time.

5. Sometimes it's quicker to order from the app than standing in the bar queue, other times you have to go to the bar 20 minutes after ordering just to remind them to make your order.

6. The Wetherspoon I frequent (The Forty Foot) is out of the "No Mixer" option if you order liquor.

7. Don't change on a winning team and add unit/integration/ system tests for your checkout process.Good service especially useful when there is a queue at the bar.

8. Nevertheless, a brilliant idea and fast, good value service.Great when it works and useful in a busy pub.

9. However, the menu items are too often unavailable which you only find out after painstakingly building an order.

10. Use with caution.Essential if you're visiting a venue by yourself and it's busy as you can get a table first, and order without worrying that someone else will take it whilst you'd otherwise be at the bar.

11. I have to still go to the bar to order a number of things, but the app does come in handy occasionally.

Steps to Troubleshoot & Fix Wetherspoon Issues

1. Fix Wetherspoon Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Wetherspoon: Restarting the app will resolve most errors.
  2. Update the Wetherspoon App. Here is how:
    1. On Android goto PlayStore » Search for "Wetherspoon" » Open Wetherspoon » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wetherspoon » click "UPDATE".
  3. Clear Wetherspoon app cache: Clearing cached data will force your app to retrieve the latest data directly from Wetherspoon servers.
    1. On Android, goto Settings » Apps » Select "Wetherspoon" » click Storage » click "Clear Cache".
  4. Check Wetherspoon app permissions. If any of these permissions required to use your device's features are disenabled, Wetherspoon might not work.
  5. Uninstall and reinstall Wetherspoon. If nothing else has worked, completely uninstall Wetherspoon then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Wetherspoon not working


2. Fix Wetherspoon Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Wetherspoon be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Wetherspoon not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Wetherspoon may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Can you please delete my account please. My ex is using my account on his phone. Thank you in advance.

    — by Jacqueline Young 2 years ago

  • Hi, my ex-boyfriend is continually using my account and i keep receiving emails from his orders. I need to delete my account and set up another one so that he can no longer do this.

    — by Clara Brown 3 years ago

  • Hi there i set up Wetherspoons account by mistake. I could please delete my account many thanks.

    — by Phil 3 years ago