Contact Remote Customer Service

Why should I report an Issue with Remote for Xbox One/Xbox 360?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Frillapps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I really tried.It may be finicky depending on your WiFi and how old your phone and Xbox is, but for me, a simple teenager who doesn't do much with this kind of, it worked immediately for me and it works great! Especially since I have a wired remote that doesn't reach my bed, it hooked instantly and I was able to do basic functions! No gaming obviously, but great for YouTube and Netflix!no.

2. I tried multiple times today to connect the remote to my xbox, and it didnt work.

3. Pretty smart honestly, I'm guessing your the same people that made the roku TV remote if I'm not wrong.It worked really well and then after a month or so it wouldn't connect anymore.

4. To reconnect, you have to manually disconnect (even though the remote is already not functional) and reconnect to the Xbox.

5. It linked to my xbox quickly, but it randomly stops working sometimes.

6. Even though this just tracks xbox as a Bluetooth for it to connect.

7. Today (on a new phone) I downloaded the app again- and IMMEDIATELY, first attempt to connect (amd every attempt after that) failed.

8. I tried closing down the app, restarting the phone, disconnecting from WiFi to then reconnect, forgetting the network.

9. yesterday when i downloaded it, it worked perfectly, yet today it wont connect whatsoever.

10. Just a little inconvenient when in the middle of fastforwarding or rewinding a show.The app disconnects CONSTANTLY from the Xbox.

11. I used to use this app alot, but about a year ago (on a phone it had worked on for months) the app just stopped connecting to anything.

1. Fix Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Remote: Restarting the app will resolve most errors.
2. Update the Remote App. Here is how:
   1. On Android goto PlayStore » Search for "Remote" » Open Remote for Xbox One/Xbox 360 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Remote » click "UPDATE".
3. Clear Remote for Xbox One/Xbox 360 app cache: Clearing cached data will force your app to retrieve the latest data directly from Remote servers.
   1. On Android, goto Settings » Apps » Select "Remote for Xbox One/Xbox 360" » click Storage » click "Clear Cache".
4. Check Remote app permissions. If any of these permissions required to use your device's features are disenabled, Remote might not work.
5. Uninstall and reinstall Remote. If nothing else has worked, completely uninstall Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Remote not working

2. Fix Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Remote may not be able to connect to the Internet when running in the background.