Contact myVW Customer Service

Why should I report an Issue with myVW?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Volkswagen of America, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Welcome to myVW, a drive-changing app with connected services from VW Car-Net®. ¹ Enjoy a connected drive with Remote Access and more, whether you're right next to your vehicle or miles away. • Keep tabs on your car when someone else is driving with vehicle alerts through the Family Guardian Features, including speeds alerts, curfew alerts, valet alerts and boundary alerts.

2. Trial or paid subscription required. myVW services require vehicle cellular connectivity and availability of vehicle GPS signal; certain services may collect location information.

3. See Owner's Manual for further details and important warnings about locking and unlocking your vehicle remotely. ³Requires myVW mobile app and compatible factory-installed or dealer-installed remote start feature.

4. VW Car-Net requires a VW ID and myVW account, cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of Terms of Service.

5. Always pay careful attention to the road, and do not drive while distracted. myVW is available on most model year 2020 vehicles and newer. ¹Available on most MY20 and newer vehicles.

6. Not all services and features are available on all vehicles and some features may require the most recent software update.

7. Certain Car-Net services, such as Roadside Call Assist, connect out to 3rd party providers that may require additional payment.

8. Standard text and data rates may apply for app and web features. ²Standard text and data rates may apply.

9. Certain services require trial or paid subscriptions, which may have their own terms and conditions.

10. Standard text and data rates may apply. ⁴Standard text and data rates may apply.

11. Do not leave vehicle unattended with the engine running, particularly in enclosed spaces, and consult local laws for any limitations on use.

1. it does seem to accurately report the door lock status and will stop the Charging process remotely.Remote start with glitchy during the winter.

2. In 4 months of owning the vehicle, I have never been able to start charging or increase charge percentage from the app, or unlock/locking doors, open the trunk.

3. I have to verify my location with a paper every single time I try to remote start and I just get a command failed message that tells me no more than to contact the dealership.

4. It would be nice if I noticed when I'm in my office the doors are unlocked, I could remotely lock them.The app looks to have a lot of features, but only when it works.

5. App just constantly says the vehicle status cannot be refreshed.prior to my ID.4 I had a Sonata hybrid, the Hyundai Blue link app 11 years ago was much full featured.

6. One major feature that I miss from the Chevy app was the ability to lock and unlock the doors.

7. It is nice that it tracks data, but it prevents me from doing the things I need to do with it like remote unlocking the doors.

8. Window notifications we're annoying.. I would get so many that when I actually left my window open I didn't believe it and I ended up soaking my whole car with rainwater.

9. why bother with a second connection to Google maps? I can't relive the panic of being in a store and thinking I didn't lock my car.

10. It is delayed, won't allow remote start, I have to log in about every 3 to 5 days.

11. The push messages can't be changed...car keeps sending door, window and tailgate open/close texts even when toggled off.

1. Fix myVW Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myVW: Restarting the app will resolve most errors.
2. Update the myVW App. Here is how:
   1. On Android goto PlayStore » Search for "myVW" » Open myVW » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myVW » click "UPDATE".
3. Clear myVW app cache: Clearing cached data will force your app to retrieve the latest data directly from myVW servers.
   1. On Android, goto Settings » Apps » Select "myVW" » click Storage » click "Clear Cache".
4. Check myVW app permissions. If any of these permissions required to use your device's features are disenabled, myVW might not work.
5. Uninstall and reinstall myVW. If nothing else has worked, completely uninstall myVW then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myVW not working

2. Fix myVW Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myVW be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myVW not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myVW may not be able to connect to the Internet when running in the background.