Contact VSee Messenger Customer Service

Why chat with our AI VSee Messenger Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of VSee Messenger.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Great app if you want to curse at your phone for 1/2 hour and then charge it for 2.After setting up all my patients on vsee, the messenger app has crashed.

2. There are some areas where it could be improved but the solutions I've developed are adequate.Very poor performance (dropped calls, terrible video and sound) compared to many other free messengers out there.

3. I take the time to leave this bc I've found few who know about it.I enjoy using this with my patients, when it works! Sorta steep learning curve on settings and options.

4. As soon as I receive a once weekly call on vsee, my phone instantly loses internet connection.

5. Phone has all current updates and works fine on all other video messaging apps.

6. Allowed me to reset my Password by sending an email to me but when I 'reset' it nothing is registered! Now it says 'no internet access' when my Android phone is clearly online.

7. Now I have to start all over with finding a new telehealth platform for my patients.I use VSee, and it's practical, but a little too practical.

8. I compared Signal and WeChat at the same location, same time and with the same contact, and VSee was pretty much unusable.

9. The provider of the equipment has looked into it and found our connection is via a fixed route, Vsee are the only ones that can fix it.

10. The connection is so bad I need to use the landline phone with the video so that others can hear us.

11. The actual camera on my device shows a perfectly normal screen, but VSee is super dark.

1. Fix VSee Messenger Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VSee Messenger: Restarting the app will resolve most errors.
2. Update the VSee Messenger App. Here is how:
   1. On Android goto PlayStore » Search for "VSee Messenger" » Open VSee Messenger » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VSee Messenger » click "UPDATE".
3. Clear VSee Messenger app cache: Clearing cached data will force your app to retrieve the latest data directly from VSee Messenger servers.
   1. On Android, goto Settings » Apps » Select "VSee Messenger" » click Storage » click "Clear Cache".
4. Check VSee Messenger app permissions. If any of these permissions required to use your device's features are disenabled, VSee Messenger might not work.
5. Uninstall and reinstall VSee Messenger. If nothing else has worked, completely uninstall VSee Messenger then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VSee Messenger not working

2. Fix VSee Messenger Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VSee Messenger be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VSee Messenger not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VSee Messenger may not be able to connect to the Internet when running in the background.