Contact Vonage Home Extensions Customer Service

Why chat with our AI Vonage Home Extensions Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Vonage Home Extensions.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I do love the app, which enables my loved one to reach me wherever.Pretty good and nice, it does what it's supposed, fairly easy to use, have missed a call here and there, maybe because there is a bad connection, but for the most part works well...would love to have a feature to have no sound to the keypad, it is too long every time you press a key to dial a number, so being able to lower the volume, change it or all together get read of the keypad tone would make it a 5 star app for me...it's me being picky but it is just too annoying, feels like slo-moExtensions app no longer receives calls.

2. With prices creeping up every year and quality going down, what exactly am I paying for Vonage?A Good Idea, Executed Badly: just for it to ring through you have to leave it open in recent apps and open it once, anytime you restart your phone.

3. I love it.The Android app is adequate for dealing with answering calls directed to a Vonage-subscribed number, but there is NO WAY to set a specific ringtone so you know it's coming to a Vonage number.

4. It does what it says - enables you to see and take calls to your Vonage "land line" on your cell phone, which is very convenient.

5. For instance, if I am at home on the same network router, if I answer a call using the app on my cell, the other party cannot hear me.

6. * If you _answer_ a call, it does not go in your history - only calls that you miss or initiate are recorded.

7. With Android 10 the phone rings, but there is no answer option displayed on the screen.

8. Each time an Android update takes place it is hit or miss as to whether the app will even ring on my phone.

9. The call will ring but there is no pop-up, so I have to look for and manually open the app, then there is no green button to answer the call.

10. Because the screen activates when a call comes in, I can't count the number of times I've either answered or hung up on a call when simply pulling it out of my pocket.

11. As many others have mentioned, we can no longer answer calls after the Android 10 update.

1. Fix Vonage Home Extensions Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vonage Home Extensions: Restarting the app will resolve most errors.
2. Update the Vonage Home Extensions App. Here is how:
   1. On Android goto PlayStore » Search for "Vonage Home Extensions" » Open Vonage Home Extensions - VoIP » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vonage Home Extensions » click "UPDATE".
3. Clear Vonage Home Extensions - VoIP app cache: Clearing cached data will force your app to retrieve the latest data directly from Vonage Home Extensions servers.
   1. On Android, goto Settings » Apps » Select "Vonage Home Extensions - VoIP" » click Storage » click "Clear Cache".
4. Check Vonage Home Extensions app permissions. If any of these permissions required to use your device's features are disenabled, Vonage Home Extensions might not work.
5. Uninstall and reinstall Vonage Home Extensions. If nothing else has worked, completely uninstall Vonage Home Extensions then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vonage Home Extensions not working

2. Fix Vonage Home Extensions Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vonage Home Extensions be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vonage Home Extensions not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vonage Home Extensions may not be able to connect to the Internet when running in the background.