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Klede Customer Insights
1. TWO THUMBS UP!!!! 👍🏾This app is hysterically bad, yes, it does have good shows and movies, and I do recommend that, but the constant hassle that you have to go through to actually play the movies like constant ads and just lot of other value functions at this damn thing needs to fix it, gets so tedious and annoying to the point that I can barely stand it anymore.
2. And it has a lot of movies on it that is hard to find like Teen Wolf.I wanna start off by saying, fix &/or check the subtitles! I got the app to watch more anime and a lot of time they would constantly switch between english and a diff language, usually I'm ok with this, but that is if I have the subtitles to support it, but alas, I DON'T.
3. Entire app is always dropping service on all servers 1, 2 and 6.It's has all the great movies and shows, everything was going great until the TV shows have to be shared to unlock each episode or pay $2 a week.
4. Not only is it convenient but it also has great movies and shows you can watch non stop all day long.
5. When new movies and TV shows come out, I just wait a little bit then I'll go check on Klede and it's usually there ; if it's not up at that moment, I'll bet I'll see it up soon.
6. 4 stars, only because I'm critical, first, the ads, and second, some movies are movie theater recorded and not in English or even English subtitles.
7. Okay great but every time I decided to just ahead and pay for it, by the way, I think it's kind of worth it, the app crashes, the shows keeps shutting off and sometimes starts over, sometimes the whole app starts from the beginning.
8. It's so annoying at this point, I'm almost ready to delete itFIX THE APP 01/17/22 The only thing that I have a problem with is that when attempting to mirror whatever you are watching on your television, it says play success but it hasn't connected.
9. And 2nd: A lot of them are recordings and dont have a lot of my favorite movies & shows on it.
10. I find all the shows and movies I like without all those paid subscriptions.
11. I enjoy watching the movies that you have there and able to locate movies of my choosing, but I would really like for you to cut off these advertisements of games and many other things.
Steps to Troubleshoot & Fix Klede Issues
1. Fix Klede Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Klede: Restarting the app will resolve most errors.
- Update the Klede App. Here is how:
- On Android goto PlayStore » Search for "Klede" » Open Klede » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Klede » click "UPDATE".
- Clear Klede app cache: Clearing cached data will force your app to retrieve the latest data directly from Klede servers.
- On Android, goto Settings » Apps » Select "Klede" » click Storage » click "Clear Cache".
- Check Klede app permissions. If any of these permissions required to use your device's features are disenabled, Klede might not work.
- Uninstall and reinstall Klede. If nothing else has worked, completely uninstall Klede then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Klede not working
2. Fix Klede Server issues & Internet Connection
- Check network connection: An unstable Internet will make Klede be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Klede not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Klede may not be able to connect to the Internet when running in the background.
Reported Issues
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I already have a subscription, but I still getting ad
— by John Jochum 11 months ago -
I have been using Klede for a few years and love the app, I had a yearly plan $29.99 recurring charge. For some reason my subscription is canceled and when I try to reinstate I get an error message, I want the ads gone again, please help
— by Arnice Steward 11 months ago -
Hey I sent an email still nothing how am I supposed to renew if won't let me
— by Elizabeth Cunha 11 months ago -
Can I pay this way through my phone because it won't let me do over the klede app
— by Elizabeth Cunha 11 months ago -
I have the premium subscription but lately I've been getting ads popping up.
— by Antwan Murphy 1 year ago -
I've already paid for the subscription for a year and I got cut off and now that I redownloaded kleed I should not have to repay again I redid it in September of this year for a whole year
— by Sean Jones 1 year ago -
Hi for some reason I have had a message saying my membership with you has been cancelled, the app was not working so I deleted and reinstalled it now I can't sign in or do anything all I'm getting is the home page nothing else is working, I did not cancel my membership with you and I have had this app and been paying every month for years please help I miss being able to watch
— by Marysia 1 year ago -
I have paid for 2 years to remove the adds it won't let me pay now could you help me
— by Tammy 1 year ago -
hello i have your klede app and i am a paid year long subscriber my account was supposed to renew on july 4th 2023 and my card has yet to be charged and my renewal date has still not changed it should show next payment due on july 4th of 2024 but it is still showing 2023 just wondering why you guys have not yet renewed my year subscription please get back to me at panock83@redacted thank you
— by Timothy Panock 1 year ago -
I had the old version of Klede, had paid for the yearly membership and now I can use the app properly.
— by Gabriela Figueroa 1 year ago -
Got a new phone won't let me in the app
— by Wayne Sullivan 1 year ago -
I have an account and a subscription that I pay yearly for but when I download the app it will not give me the option to log in and it will not let me watch anything
— by Annie Elliston 1 year ago -
I am having trouble subscribing. I keep receiving an error message each time I try to subscribe
— by Troy Thonas 1 year ago -
I subscribe to klede premium app yearly, how do I reinstall the old app
— by Farley Charley 2 years ago -
Yes today it took my 5$ off my card and I have been trying to unscrrib I need my 5$ back
— by Daniel Perez 2 years ago -
Can't sign in to klede
— by Carl Nuki 2 years ago -
Can't upgrade my account
— by Carl Nuki 2 years ago -
I was charged twice when I renewed my 1yr subscription.
— by Margo Y Walker-Daniels 2 years ago -
Hi, paid 0.99 for subscription. Had so many good recommendation . However , I would like to subscribe but I have an issue. I can not see any options apart from trailer and search . I can't access anything. Could you please help me . Thanks
— by Corina Sanauceanu 2 years ago -
I have a new Sony OLED and trying to connect my app so I can stream. It will not pull my tv up on my phone. Please help me connect so I can stream movies again from my phone onto the tv.
— by Ralph Antfellner 2 years ago -
It keeps playing ads and I pay for no ads this has been going on for a year now or longer I’m just finding customer service because there’s nothing in the app to help. Either ads need to be removed or I need my money back because this is ridiculous.
— by Naomi Coston 2 years ago -
All of a sudden I'm having tons of ads and I have the 7.99 family plan (or I'm suppose to) it's not showing the subscription in my google account but when I click on the plan to try and purchase it I get a message saying I already own it but when I click cancel it says I'm not subscribed!! I'm stuck and don't have any clue how to fix it
— by Tina Maddox 2 years ago -
It's just a trailer page and a search bar, nothing to watch
— by Lisa Edgar 2 years ago -
I wanna cancel membership
Because l'm experiencing bad reception.— by Nicole 2 years ago -
I paid for a monthly prescription but I am not receiving it for some reason. I want my money back.
— by Christen Wertz 2 years ago -
I sign up for klede and paid the 29.99 subscription but paid ii twice by accident. I got i a refund for one charge and still paid the other. When i go into app it doesn't recognize that i made a payment. Please give me refund or give me subscription. You can reach me at 512-350-8463.
— by Amy Escobar 2 years ago -
I paid for the monthly and I got the no adds but I can't chromecast I keeps telling me that I did pay for it but u can look into my account I paid for it
— by Anthonyniccum 2 years ago -
I paid for klede for a year and I added it to the family plan but none of my family or me can watch it so I want to know what the problem is
— by Rachel ayers 2 years ago -
I need to cancel klede on my phone and how you do it
— by gladys 2 years ago -
I have the family plan and I added my mom to it how can she use the plan with out ads on here klede
— by Jeremy Arguelles 2 years ago -
Update, I see that I was charged $2.19 I stead of the $1.99/week for 2 weeks. Apparently a $0.20 tax was added to each charge, therefore O expect the full $4.38 returned to my account immediately instead of tbe $3.98 mentioned in first complaint. Your practices are unacceptable and appear fraudulent. I don't care if it cost a dime, I do not like to be scammed. Completely unacceptable. I expect a response in 24 hours
— by LaTonya 2 years ago -
Your site appears to be a scam. I have 2 charges for the $1.99/week premium plan and I am unable to cast the movies to my television. I have canceled both subscriptions and I expect the $3.98 to be refunded to my account ending in 7557 immediately
— by LaTonya 2 years ago -
On April 21st. I was charged $5.44. Why? I always pay the Weekly amount $1.99. Would like to be refunded for the amount I was charged. Thank you
— by Charee Cason 2 years ago
