Contact OneU Customer Service

Why should I report an Issue with OneU: Thanh toán & nhận ưu đãi?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vingroup Joint Stock Company to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Mời bạn trải nghiệm OneU - nền tảng khách hàng thân thiết và thanh toán tiện lợi lớn nhất Việt Nam được nâng cấp từ VinID, với nhiều đặc quyền dành riêng cho bạn.

2. OneU với trải nghiệm liền mạch và giản tiện, giúp bạn tận hưởng cuộc sống thật phong cách, tối ưu và thông minh. + Giải pháp thanh toán tiện lợi không tiền mặt tại hơn 1tr cửa hàng và trên ứng dụng.

1. This could be a great app if you sort out the translation, especially for the online shopping and promotions.This app is so bad like the management of Vinhomes in last 2 year, infact Noone reply to your email, request, complain also if they charge an expensive bill more than than the original.

2. Scan & go does not work at all, I can't scan QR or even manually add products into my shopping cart, NOTHING IS WORKING AND THIS MAKE ME FURIOUS.

3. More often than not, I can't open my bar code from this app within 3 minutes which is a waste of time while standing in the checkout queue, this app even occasionally ask to login, you guys really don't want us to save points!Extremely buggy, very disappointed first experience.

4. I need some meat and all the time the app said "temporary out of stock" then I have to go to shop just to find out that all products I need are available.

5. At last, online shopping is still not working then I give up and use this app only to get Vpoint at shop.It makes supermarket shopping so much quicker and easier.

6. More funny the reception and the app give you a free phone number to phone call but meantime you are talking they will cut the call.

7. Give back my money of ordering and call charge!!Finger print log in doesn't work.

8. I love it! Beware they do sometimes let people go through who havnt scanned so complain and push in front and bring your own bag so you dont have to watch security take ages to pack.

9. As for using the app for bill payments - that is not possible because of govt banking laws regarding connecting your bank account (foreigners only) to vin wallet.

10. I would be extremely happy if it was possible to pay my monthly bill that wayVery few products available on app.

11. Oh, Good luck trying the customer service line 'cause all they've ever said is "Sorry".Not enough English translation.

1. Fix OneU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OneU: Restarting the app will resolve most errors.
2. Update the OneU App. Here is how:
   1. On Android goto PlayStore » Search for "OneU" » Open OneU: Thanh toán & nhận ưu đãi » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OneU » click "UPDATE".
3. Clear OneU: Thanh toán & nhận ưu đãi app cache: Clearing cached data will force your app to retrieve the latest data directly from OneU servers.
   1. On Android, goto Settings » Apps » Select "OneU: Thanh toán & nhận ưu đãi" » click Storage » click "Clear Cache".
4. Check OneU app permissions. If any of these permissions required to use your device's features are disenabled, OneU might not work.
5. Uninstall and reinstall OneU. If nothing else has worked, completely uninstall OneU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OneU not working

2. Fix OneU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OneU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OneU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OneU may not be able to connect to the Internet when running in the background.