Contact Vimeo Customer Service

Why should I report an Issue with Vimeo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vimeo Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Besides denying the ability to like/love videos (no idea where they comes from unless the maker denies it, which makes no sense), you are unable to select which accounts' video posts appear in Notifications.

2. Also I would like to see more options for playback, including video speed, tap to skip forward, play as audio/in the background, and an overall smoother picture in picture experience.The website is unbeatable.

3. Does not play videos in the background (eg: when the phone lock screen is activated or when another app has focus).

4. I dont want to give you my email, I dont want to give you my Facebook, I just want to watch quality content on your platform, and the app just freezes every time I try to skip the opening screen so it's entirely unusable.

5. It makes me sad because the desktop version of the website is so good and is such a good competitor to YouTube, but the app won't even function from the get-go and the mobile set is almost literally unusable.Ok Vimeo.

6. Also, the "Support" tab doesn't take me to the "Zen Desk", starts to but then just goes to the "Home" page.For a fifteen dollar rental there are sure some quality control issues that need to taken care of.

7. There's more problems like not having ACTUAL control over your content from the app and instead still needing to do x,y,z on the desktop.The video player itself needs some work.

8. Every time I go to another app and back to Vimeo, the video player starts the video from the beginning or even just goes back to the homepage.

9. Definitely an opportunity for an immediate adjustment.This app works to some extent, but to a large extent, it's useless, especially for videos broadcast live.

10. Thank you.The notification "Bell" at the top left of the app fails to load any of the videos I got notifications for on the app.

11. Same thing when opening the app in multi window while playing a video.

1. Fix Vimeo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vimeo: Restarting the app will resolve most errors.
2. Update the Vimeo App. Here is how:
   1. On Android goto PlayStore » Search for "Vimeo" » Open Vimeo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vimeo » click "UPDATE".
3. Clear Vimeo app cache: Clearing cached data will force your app to retrieve the latest data directly from Vimeo servers.
   1. On Android, goto Settings » Apps » Select "Vimeo" » click Storage » click "Clear Cache".
4. Check Vimeo app permissions. If any of these permissions required to use your device's features are disenabled, Vimeo might not work.
5. Uninstall and reinstall Vimeo. If nothing else has worked, completely uninstall Vimeo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vimeo not working

2. Fix Vimeo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vimeo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vimeo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vimeo may not be able to connect to the Internet when running in the background.