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Angel Studios Customer Insights
1. Tried other phones and it's the app not my phone as it doesn't work on anything else I try either.I love that I can watch The Chosen plus other Angel Studios productions in one app.
2. We have to be ready for frustration if we want to watch an episode.The video needs a lock button to prevent accidental taps on the video progress bar from skipping forward or back, which makes it impossible to find where you left off.
3. And the rewind button needs to actually rewind the video as many times as you press it and not just back 1 second only once before buffering for half a minute despite my data speeds clocking in at 930 Mbps.I want to give it 5 stars because its an amazing idea.
4. The app launches at the beginning and I have to not-so-fast "fast forward".Worst streaming experience trying to watch Season 3 of The Chosen.
5. The only issue I've run into is that even though it says "resume episode", the one I was in the middle of started over again from the very beginning and I had to scan to figure out where I had left off.
6. It doesn't remember where we left off and rewind or pause doesn't work.
7. The phone scan website would not open, so I tried the browser, which said the code was expired.
8. But it had so MANY bugs and when turning the phone sideways to get the full view, it gets stuck with only partial visual and all the words description showing and it keeps going back and forth.
9. If I wanted to pause, I'd tap the screen and wait for the menu to open for a minute.
10. After this last update I can't even use the app now, when I open the app it says angel studios with a black background and it stays there and does nothing.
11. Can't watch anything longer than a few minutes without it buffering and freezing up my android phone.
Steps to Troubleshoot & Fix Angel Studios Issues
1. Fix Angel Studios Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Angel Studios: Restarting the app will resolve most errors.
- Update the Angel Studios App. Here is how:
- On Android goto PlayStore » Search for "Angel Studios" » Open Angel Studios » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Angel Studios » click "UPDATE".
- Clear Angel Studios app cache: Clearing cached data will force your app to retrieve the latest data directly from Angel Studios servers.
- On Android, goto Settings » Apps » Select "Angel Studios" » click Storage » click "Clear Cache".
- Check Angel Studios app permissions. If any of these permissions required to use your device's features are disenabled, Angel Studios might not work.
- Uninstall and reinstall Angel Studios. If nothing else has worked, completely uninstall Angel Studios then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Angel Studios not working
2. Fix Angel Studios Server issues & Internet Connection
- Check network connection: An unstable Internet will make Angel Studios be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Angel Studios not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Angel Studios may not be able to connect to the Internet when running in the background.
Reported Issues
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On Jan 16, 2023 I began a monthly donation of $30 split into 2 $15 payments. But my credit card was charged 4 $15 payments. Could refund me $30 and we'll be squared away. There was no option to give $30, only $15 and $50. We love The Chosen!
— by Dianne Ray 1 year ago -
wife and I have donated for many months.....we're in your system, credit card and all.....today our payment wouldn't go through and Google Pay said we have to verify our card with a code, plus $1.95, etc....even the "code request" was denied, and messages like "contact your bank" etc.....is this The Chosen or some kind of scam? we've never had to jump through tech hoops to send you money before, and don't want to start now....we're in our 70's and don't like tech stuff if it starts to threaten our security.....what say you?
Doug— by Doug Krueger 2 years ago -
I want to cancel my donations 14.95 every month,
I have become disabled and not able to afford.
But appreciate the work you are doing for Christ.— by Eleanor Forehand 3 years ago -
CANCEL MY PAY IT FORWARD IMMEDIATELY! I HAVE BEEN TRYING TO CONTACT YOU FOR OVER A WEEK AND NO ONE AT YOUR SUPPORT WILL RESPOND TO MY EMAIL! DO NOT TRY TO CHARGE MY ACCOUNT, THE MONEY IS NOT THERE! IF YOU CAUSE ME TO GET AN OVERDRAFT I WILL EXPECT YOU TO REFUND THE 39 DOLLARS. THIS MUST BE DONE BEFORE THE 11TH. YOUR WEBSITE IS VERY UNFRIENDLY FOR THOSE WITHOUT A MOBILE DEVICE OR THE APP.
— by Cheri Hughey 3 years ago -
My legal name is Charles Swap but I registered before is Doc as that's my nickname I want to buy season 2 can you help me?
— by Doc Swap 3 years ago -
Please cancel my subscription. We only made a ONE TIME donation, and now our credit card is on repeated charge for this subscription.
— by Trinidad Valenzuela 3 years ago -
1st OF ALL I LOVE THE SERIES AND REALLY BELIEVE JESUS IN BEING HONORED AND HIS MESSAGE IS GETTING OUT THERE AND DALLAS IS DOING A WONDERFUL JOB WITH ALL THIS----I AM CONCERNED THOUGH - I AM CATHOLIC AND HAVE A LOT OF CATHOLIC FRIENDS WATCHING THIS - AND I WANT TO ASK DALLAS (AND I KNOW HE CAN CHOOSE WHAT TO PUT INTO HIS SHOWS). NOT TO TO INTO SERIES THE BROTHERS OF JESUS---IT WILL CAUSE A LOT OF UPSET AMONG CATHOLICS - WE HAVE A WHOLE OTHER TAKE ON THIS...AND JOHNATHAN ROUMIE WOULD KNOW WHAT IT IS - SO - THANK YOU FOR LISTENING AND MAY GOD BLESS ALL OF YOU OVER AND OVER AND OVER FOR THE WONDERFUL WORK YOU ARE DOING....MOST SINCERELY, JACQUALINE CORTES
— by Jacqualine Cortes 3 years ago -
I ordered the preorder of the final series plus a book. I thought they would be combined as one order but they are separate and there was no part that said it can be combined. The order #26680and #267246 under my name. I wonder if they could be combined if there would be a shipping discount or to just leave it; Please call me 218-390-7917 to clarify if I should leave it or you could combine it on the charge card if there is less shipping . Thank you
— by Rosemarie Mitchell 3 years ago -
This actually a request that you create some nice bumper stickers to advertise The Chosen series.
— by Catherine McGarry 3 years ago -
I would like to donate, but it seems that the only amount available through the Pay It Forward process is $150. How can I donate a different amount?
— by Mark Hartley 3 years ago -
Need to change the credit card number for my account
— by Susan Calligandes 3 years ago -
Episodes won't play in App. Tried all fixes. Can't reach The Chosen tech support. Need help.
— by Kenneth BroermanLee1950 3 years ago -
Every time I open the app a box pops up asking about app activity. I can’t do anything about the box. The app is completely useless to me right now. I couldn’t even watch last night’s livestream on the app. I had to go to YouTube. I even tried uninstalling and reinstalling the app. This box just keeps popping up and I can’t get rid of it. Help!!!!
— by Carla Bonner 3 years ago -
Please cancel my subscription , you been double charging me every month . Please cancel my subscription.
— by Nataliya Oliynyk 3 years ago -
My app screen is frozen with a page that says Activity? at the top and says Help The Chosen optimize advertising efforts… I can get it off . It’s frozen! I fell asleep watching on my tv a couple of nights ago and it’s been frozen ever since. Now I can’t watch. I’ve deleted and reinstalled the app with no success. Hopefully you can help.
— by Jennifer Otto 3 years ago -
Cancel subscription or pay it forward to the chosen
— by Kara Johnson 3 years ago -
My app crashed. I clicked “languages” and screen went blank. No back button. Thanks for your help. Love the show!
— by Beth Drennen 3 years ago -
We live in Canada. Your series has changed us dramatically and strengthened our faith. We want to purchase many Chosen items.... when will you ship to Canada. We live in Ontario and the closest U.S. city is Detroit Michigan. God Bless you all ...... you have blessed us !!!! We have payed it forward already but want to purchase product & support you.
— by William R Disher 3 years ago -
I made what I thought was a one time donation but my bank statement says recurring and I need to change that to a one time donation
— by Joseph Staugler 3 years ago -
I recently purchased The Chosen on Blueray DVD and cannot get them to work in my BlueRay DVD player. My other blueray dvds work so I know it is not my recorder. I love the series and even want to know where to donate. Why is there no phone contact?
— by MICHAEL O'LONERGAN 3 years ago -
I cannot get through to order calendars with my special Monday discount
— by Nancy Netherton 4 years ago
