Published by SilkAir (Singapore) Private Limited

Report an issue with SilkAir Studio.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with SilkAir Studio?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SilkAir (Singapore) Private Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

SilkAir Studio Customer Insights

1. Pauses for saftey announcements is fine, but pilot announcing his name, weather announcements, welcome aboard, thank you for flying, duty free shopping and so on..... I could not care less.. And why can't I skip the advertisements before the movie plays???? Just let me enjoy the movies !!Works perfectly onboard! Amazing selection of movies.

2. So it is quite painful to keep pressing the full screen button for the video after multiple annoucements, in different language from pilot/cabin crews.While the inflight movies with this app is great, the constant interruptions for flight announcements is never ending.

3. saw Fresh off the boat, Crazy Rich Asians and many more.This app only works when you are on silkair flight, and it works perfectly well! The only downside is most of them are old movies with a limited number of new releases.I clicked a movie, then only the introduction appeared.

4. Of course, selection of movies are only available when onboard silkair flights.

5. best of all, it is free! oh and stewardess even passed me a free earphone! A very wide selection of movies and tv.

6. Great job silkair.Watched lots of movies when travelling with them.

7. Movies are as old and have not changed for about 3 months, so far.The app works well for content.

8. Also, after annoucement, the full screen video does not resume playing in full screen.

9. Cant believe Silkair even dare to release such app.This app doesn't work at all.

10. Whenever announcement is made, the screen returned to previous mode, forcing user to re-select the screen mode.

11. And any film browsing will return to the top of the movie selection making search irritating.

Steps to Troubleshoot & Fix SilkAir Studio Issues

1. Fix SilkAir Studio Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SilkAir Studio: Restarting the app will resolve most errors.
  2. Update the SilkAir Studio App. Here is how:
    1. On Android goto PlayStore » Search for "SilkAir Studio" » Open SilkAir Studio » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SilkAir Studio » click "UPDATE".
  3. Clear SilkAir Studio app cache: Clearing cached data will force your app to retrieve the latest data directly from SilkAir Studio servers.
    1. On Android, goto Settings » Apps » Select "SilkAir Studio" » click Storage » click "Clear Cache".
  4. Check SilkAir Studio app permissions. If any of these permissions required to use your device's features are disenabled, SilkAir Studio might not work.
  5. Uninstall and reinstall SilkAir Studio. If nothing else has worked, completely uninstall SilkAir Studio then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SilkAir Studio not working


2. Fix SilkAir Studio Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SilkAir Studio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SilkAir Studio not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SilkAir Studio may not be able to connect to the Internet when running in the background.

Reported Issues