Contact Safe Wi-Fi Customer Service

Why should I report an Issue with Safe Wi-Fi?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Verizon Consumer Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Verizon Safe Wi-Fi protects your personal data and devices so you can connect confidently and securely on any Wi-Fi network.

2. New Safe Wi-Fi subscribers: You can subscribe to Safe Wi-Fi online in My Verizon.

3. VPN: Makes any Wi-Fi connection secure by creating a virtual private network (VPN).

4. Download and install the Safe Wi-Fi app on your smartphone for a 30 day promotion.

5. BANK GRADE ENCRYPTION: Shields your private data and online activity from prying eyes and spying cybercriminals.

6. You will automatically be billed $3. 99/mo once the promo ends unless you cancel.

7. Sign up today and get your first 30 days on us, then $3. 99/mo after.

8. You can cancel your Safe Wi-Fi subscription anytime on My Verizon.

1. Either continuing to just spin and spin, until I give up or it gives me an error message saying it can't connect at this time and to try again later.This app obviously needs more work.

2. "IF" it does turn green for once, it turns off through the night, leaving your phone doing stuff unsecure on internet.

3. Update: IT WON'T GO AWAY! After unsubscribing, uninstalling and rebooting, it still pops up! This is malware!It work pretty good for a few years but for the last month it won't even connect.

4. Most of the time it will not turn on no matter how many times I reinstall it, airplane mode, restart phone, etc.

5. As one would expect, the bandwidth is negatively affected when it's active (and some apps won't work at all), so I have to manually go in and shut it down.

6. I spent 4 hours on the phone with tech support before we left trying to get iPhone X app to work.

7. I didn't upgrade and now Safe Wi-Fi doesn't automatically start when I connect to an untrusted network and most times when I try to manually start it, it fails.

8. And no one has responded, is as frustrating as the app.As some others have pointed out, Verizon presented this as a free add-on yet they were charged monthly for the service.

9. But some time the vpn does not turn on when I switch internet connection.

10. I bought premium version for $3.99. I'm done.Of course you can't tell if this really works or not, but assuming it does, it's still a bad product.

11. Funny THERE ISN'T ONE! Paying for an app that doesn't work....Not working properly for me.

1. Fix Safe Wi-Fi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Safe Wi-Fi: Restarting the app will resolve most errors.
2. Update the Safe Wi-Fi App. Here is how:
   1. On Android goto PlayStore » Search for "Safe Wi-Fi" » Open Safe Wi-Fi » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Safe Wi-Fi » click "UPDATE".
3. Clear Safe Wi-Fi app cache: Clearing cached data will force your app to retrieve the latest data directly from Safe Wi-Fi servers.
   1. On Android, goto Settings » Apps » Select "Safe Wi-Fi" » click Storage » click "Clear Cache".
4. Check Safe Wi-Fi app permissions. If any of these permissions required to use your device's features are disenabled, Safe Wi-Fi might not work.
5. Uninstall and reinstall Safe Wi-Fi. If nothing else has worked, completely uninstall Safe Wi-Fi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Safe Wi-Fi not working

2. Fix Safe Wi-Fi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Safe Wi-Fi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Safe Wi-Fi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Safe Wi-Fi may not be able to connect to the Internet when running in the background.