Published by Verizon Consumer Group on Oct 30, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Verizon Visa Card?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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What users are saying

1. I end up getting stuck with outrageous interest and returned check fees, and I've been a Verizon Wireless customer since the early 2000s!! I have never had this kind of problem with a card or any other online autopay system before this experience with Verizon Visa.

2. Absolutely horrible!!!Deja vu this app can get real confusing cuz it always ends up on your Verizon phone account, options pops up to sell you a new phone, and then you have to look for your Verizon Visa card payment options and stuff like that.

3. On other credit card apps you have to jump through various menus in order to find payment history.

4. The app is very very basic though... I can't figure out how to setup autopay, it has no fancy "spend analyzer" like other CCs apps, I'm not sure how to get help with stuff from the app (like setting up autopay).

5. The activity log on this credit card app helps prevent making duplicate payments.

6. Will update review if they update it with new features.The card is awesome and looks very cool, and the discount with Verizon is great.

7. The most annoying thing is that payments "disappear" from the activity list during the "pending" timeframe, then reappear, only once they're applied to the balance.

8. For this reason this feature is very helpful, and streamlined.Whatever you do, DON'T get this credit card and then enroll in autopay.

9. (which honestly takes longer than it should, anyway) Also, there seems to be a delay from when the payment posts to the account and when the available credit matches it.

10. My dissatisfaction comes from the fact that the recent transactions won't show pending payments or interest charges.

11. I even had an overdraft on my bank once because I thought I had forgotten to pay my credit line and so I posted a payment again.

Steps to Troubleshoot & Fix Verizon Visa Card Issues

1. Fix Verizon Visa Card Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Verizon Visa Card: Restarting the app will resolve most errors.
  2. Update the Verizon Visa Card App. Here is how:
    1. On Android goto PlayStore » Search for "Verizon Visa Card" » Open Verizon Visa Card » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Verizon Visa Card » click "UPDATE".
  3. Clear Verizon Visa Card app cache: Clearing cached data will force your app to retrieve the latest data directly from Verizon Visa Card servers.
    1. On Android, goto Settings » Apps » Select "Verizon Visa Card" » click Storage » click "Clear Cache".
  4. Check Verizon Visa Card app permissions. If any of these permissions required to use your device's features are disenabled, Verizon Visa Card might not work.
  5. Uninstall and reinstall Verizon Visa Card. If nothing else has worked, completely uninstall Verizon Visa Card then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Verizon Visa Card not working


2. Fix Verizon Visa Card Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Verizon Visa Card be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Verizon Visa Card not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Verizon Visa Card may not be able to connect to the Internet when running in the background.

Reported Issues

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