Published by USCC Services, LLC on Feb 25, 2024

contact UScellular™ – My Account Chat with our AI-based UScellular Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with UScellular?



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Why chat with our AI UScellular Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of UScellular.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. The monthly statement doesn't show the $5 off for the automatic payment, so I don't know if that's being taken off my monthly bill or not.Fix the damn app or remove it!!! It only works once in a blue moon!!! And from the other reviews that I've read, they are having exactly the same issues that I am!!! I have better luck going online and logging in there and paying my bill.

2. It's ridiculous how hard it is to make changes, check you information, or pay a bill to a cellular company over a mobile device.The app used to be so convenient, I haven't been able to use it to pay my bill for months! Can't even log into the app anymore.

3. How is a cell phone company unable to develop a decent app!? Update: Fix your app already! As soon as I open it, the screen changes between the log-in, home page, and the loading screens about 10 times before finally getting to the biometric log-in option.

4. Then it doesn't even sign me in! You want to bug me about paying my bill? How bout you make easy to do!App hasn't worked properly since the update in September, and neither has their website.

5. There's always all kinds of hidden fees on my bill, my bill keeps getting higher and higher with each one and I do nothing different from month to month.

6. Most of the time it doesn't even get to the home screen after logging in, sometimes it will and I can get to one or two more screens before it freezes up while loading one of those screens.

7. You could see your account balance and bill (not that the billing system makes any sense to begin with).

8. The amount of frustration it causes makes me think it would be more convenient to walk 30 miles to pay my bill.

9. Three months of having to jump through hoops just to pay my bill is not acceptable.

10. The glitches and errors in the app are absolutely ridiculous!! I clicked on make a payment and it took me back to login screen even after I was logged in.

11. 90 percent of the time when I open it, I get a loading progress bar that never goes away.

Steps to Troubleshoot & Fix UScellular Issues

1. Fix UScellular Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart UScellular: Restarting the app will resolve most errors.
  2. Update the UScellular App. Here is how:
    1. On Android goto PlayStore » Search for "UScellular" » Open UScellular™ – My Account » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UScellular » click "UPDATE".
  3. Clear UScellular™ – My Account app cache: Clearing cached data will force your app to retrieve the latest data directly from UScellular servers.
    1. On Android, goto Settings » Apps » Select "UScellular™ – My Account" » click Storage » click "Clear Cache".
  4. Check UScellular app permissions. If any of these permissions required to use your device's features are disenabled, UScellular might not work.
  5. Uninstall and reinstall UScellular. If nothing else has worked, completely uninstall UScellular then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing UScellular not working


2. Fix UScellular Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make UScellular be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to UScellular not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, UScellular may not be able to connect to the Internet when running in the background.

Reported Issues

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