Contact Queen Customer Service

Why should I report an Issue with Queen: Rock Tour - The Officia?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Universal Music Group Recordings, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The music sounds great and the character designs are adorable.It's good but there is a few things... I'm not far in the game so I'm unsure if you can unlock stuff but as of now, you have to pay for the full game to unlock more songs, outfits, and places.

2. This game is by no means bad and I think it's great; it just needs a little more polish to make perfect! I think once it's perfect I'll give it a 5 and maybe you guys can even add new songs in the future?!I'm so happy to see an official, licensed rhythm game back on the app store! I really enjoyed my time with this game, and regardless of if you're a queen fan or just a rhythm game fan, this is a must have.

3. This is better than many console music games, and in this set I am guaranteed to love every single.I've been a big fan of rhythmn games & Queen for years, so of course I jumped on this! The game is solid (if simple), the music is obviously fantastic.

4. The game is fun and I like that you can change difficulty but I wish you didn't have to pay I was thinking maybe there could be an ad to watch to unlock songs you want.

5. if there was a way to turn off extra effects to make the app perform better, it would be perfect! I hope to see more games like this soon!I'm a huge queen fan and I downloaded this game as soon as I saw the trailer for it.

6. only $2.99 for the full game and it's free to try! My only complaint is the lag that happens when you activate rock mode on older devices.

7. I would 100% buy the full game if these issues were to be fixed.

8. Everything runs smoothly until the music starts which causes the band to move at 5fps and causes jerkiness on the notes highway, while the crowd and stage run at full speed.

9. I really wanted to love this game but unfortunately it doesn't work on my Moto G Stylus.

10. I've only found tjis bug so far on the last two songs so hopefully this can be solved easily.I honestly can't figure out how this is only $2.99. The songs alone are worth that, but this has characters, animations, different patterns per difficulty, not to mention the fun extras.

11. This game hasn't been updated, sure, but it's a complete game.

1. Fix Queen Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Queen: Restarting the app will resolve most errors.
2. Update the Queen App. Here is how:
   1. On Android goto PlayStore » Search for "Queen" » Open Queen: Rock Tour - The Officia » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Queen » click "UPDATE".
3. Clear Queen: Rock Tour - The Officia app cache: Clearing cached data will force your app to retrieve the latest data directly from Queen servers.
   1. On Android, goto Settings » Apps » Select "Queen: Rock Tour - The Officia" » click Storage » click "Clear Cache".
4. Check Queen app permissions. If any of these permissions required to use your device's features are disenabled, Queen might not work.
5. Uninstall and reinstall Queen. If nothing else has worked, completely uninstall Queen then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Queen not working

2. Fix Queen Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Queen be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Queen not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Queen may not be able to connect to the Internet when running in the background.