Contact Just Dance Controller Customer Service

Why should I report an Issue with Just Dance Controller?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ubisoft Entertainment to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You will need either Just Dance® 2022, Just Dance® 2021, Just Dance® 2020, Just Dance® 2019, Just Dance® 2018, Just Dance® 2017 or Just Dance® 2016 on console, and a compatible video game console to use this app. - Just Dance® 2020 on Nintendo Switch™, Nintendo Switch™ Lite, Xbox One, PlayStation®4, PlayStation®5 (backward compatibility), and Stadia™. - Just Dance® 2019 on Xbox One, PlayStation®4, and PlayStation®5 (backward compatibility). - Just Dance® 2017 on Nintendo Switch™, Wii U, Xbox One, PlayStation®4, PlayStation®5 (backward compatibility), and PC. - Just Dance® 2016 on Wii U, Xbox One, PlayStation®4 and PlayStation®5 (backward compatibility).

2. The Just Dance® Controller app scores your dance moves and allows you to navigate your Just Dance® game simply by using your smartphone.

3. Note: This app is a companion to the Just Dance® console game.

4. No other camera or additional accessories are required - just keep your smartphone in your right hand while dancing to let the app track your awesome moves!

5. It's easy and fun to play, with support for up to 6 players simultaneously, so grab your friends and family and join the party!

6. No controller? No problem!

1. I have Just Dance on Wii, so in comaprison, I think it captures the movements just as well as it does when I use an actual controller to play.Great idea mediocre results I really like the concept of the app but it's a bit finicky.

2. Which doesn't really make a difference because it will repeat the problem.How are we suppose to play just dance 2015? It has no support to connect to UPLAY anymore.

3. I've played with friends and they never have connection problems and I've played with up to 6 people using this app, it's great! I love the game and my friends don't mind the connection problems sometimes because we're having such a good time! :)Okay app, however it's quite glitchy.

4. If they could implement an off screen function then it would be perfect!I play Just Dance on an xbox one and I use my Samsung Galaxy 9+ and it works just fine.

5. I have JD 2017, 2018, 2019 and I just bought 2015 because it has some songs I wanted to dance to on it l, but I can't play it because the app is no longer compatible with JD 2015.

6. There are older songs I really wish to play.While it is nice to be able to use your smartphone, instead of having to use the expensive controllers or motion capture... There are issues.

7. Otherwise, this app works like a charm!This is a super great option as a controller although I have dropped my phone a few times while doing it.

8. I got just dance 2020 and it's not the most accurate tracking your movement but I guess it's understandable considering it's a phone app.

9. At least put all the songs from older versions of Just Dance on the Unlimited service for seamless play.

10. The songs that I can do very well on, I did poorly on because I kept getting a lot of "OK's" other than fixing the tracking of your moves its a great alternative option.

11. I would accidentally turn off my phone while dancing and it would stop tracking my movement.

1. Fix Just Dance Controller Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Just Dance Controller: Restarting the app will resolve most errors.
2. Update the Just Dance Controller App. Here is how:
   1. On Android goto PlayStore » Search for "Just Dance Controller" » Open Just Dance Controller » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Just Dance Controller » click "UPDATE".
3. Clear Just Dance Controller app cache: Clearing cached data will force your app to retrieve the latest data directly from Just Dance Controller servers.
   1. On Android, goto Settings » Apps » Select "Just Dance Controller" » click Storage » click "Clear Cache".
4. Check Just Dance Controller app permissions. If any of these permissions required to use your device's features are disenabled, Just Dance Controller might not work.
5. Uninstall and reinstall Just Dance Controller. If nothing else has worked, completely uninstall Just Dance Controller then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Just Dance Controller not working

2. Fix Just Dance Controller Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Just Dance Controller be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Just Dance Controller not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Just Dance Controller may not be able to connect to the Internet when running in the background.