Contact MyUAlberta Customer Service

Why should I report an Issue with MyUAlberta?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of University of Alberta to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And the features from the old app are no longer there so what is its purpose?Can't really do anything on it that I found useful... Still have it on my phone just incase but the only times I noticed it is when I get a million notifications from the chatroom that I haven't checked on once.It's a nice app, it's just an app to get things right about any question regarding the University of Alberta Canada.

2. Easy to navigate and makes everything easier!Oh FFS! The emergency notices from two weeks ago pop up and the "tap n hold to dismiss" doesn't work (Android).It's easy to use and has been working pretty wellTakes way too many clicks to do anything! I shouldn't have to click 15 times to find printers.

3. Most programmers understand these principles, which makes me believe an administrators micro-mgmt ruined it.I installed this to get access to my virtual one card, turns out all it did was give me a link to a different app to download (My ONEcard).

4. The steps that need to be taken to get basic information found on the ONEcard... which btw looks like a horribly out of aspect image make for a horrible user experience.

5. This app is awful and I intent to delete it once I'm done this review.It was unnecessary to replace the old eclass app with this, 'eclass portal' just displays the eclass mobile web page, instead of a dedicated app like it used to be.

6. The course schedule does not show the entire year of courses and does not reflect the current semester.

7. The producers do not comprehend the only meaningful function of this app is course schedule and classroom locations.

8. Aesthetic design and chat/forums should have been programmed last.

9. Just bring the old one back, it was actually convenient to use.this feature with people posting on the app is annoying.

10. Especially for new students like me and also as an international student.It is a very cool platform for u of a students.

11. Every other features are mostly pointless and distracting.

1. Fix MyUAlberta Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyUAlberta: Restarting the app will resolve most errors.
2. Update the MyUAlberta App. Here is how:
   1. On Android goto PlayStore » Search for "MyUAlberta" » Open MyUAlberta » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyUAlberta » click "UPDATE".
3. Clear MyUAlberta app cache: Clearing cached data will force your app to retrieve the latest data directly from MyUAlberta servers.
   1. On Android, goto Settings » Apps » Select "MyUAlberta" » click Storage » click "Clear Cache".
4. Check MyUAlberta app permissions. If any of these permissions required to use your device's features are disenabled, MyUAlberta might not work.
5. Uninstall and reinstall MyUAlberta. If nothing else has worked, completely uninstall MyUAlberta then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyUAlberta not working

2. Fix MyUAlberta Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyUAlberta be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyUAlberta not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyUAlberta may not be able to connect to the Internet when running in the background.