Contact Roku Remote Control (TV&Player) Customer Service

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1. I spend more time trying to get the remote it came with too change the channels! This App has solved that but if using the search and typing in the what I'm looking for only to have what a portion of what I type to show up on the screen.

2. Subsequently, I downloaded the official Roku app which includes the remote control app which allowed me to use my wireless headphones which I was previously unable to do.How the hell do you set this up? Do you actually have to inout the ip adress for the tv? I have selected control through wifi in the settings but nothing moves.

3. I press NEXT and it pops up the full screen of the Roku remote.

4. It's a decent remote for the Roku TV seeing as the remote doesn't work very well at all! I'm not a big fan of having to pay for no advertising with it though, after paying for 2 TV, s from this brand.

5. Imagine if your real remote did remote things 50% of the time, and other 50% of the time it did things that remotes arent supposed to do.

6. So when i press the app icon, it brings up a small pic of the Roku remote and the word NEXT.

7. couldn't wait to uninstall itGreat fake remote to distract my son, he really believes that it is the real app by roku.

8. One think i always find annoying is ad and this remote ap do have ads poping every now and then, which i do undrestand the fact that dev needs founding and ads are fast way to gain access to the found they need.

9. ThanksI think their are to many adds I understand having some but every time I try to do something is ridiculous it works great otherwise as long as I turn the TV on first.

10. The POS TV remote control for Roku did absolutely nothing for my TV.

11. You are also blasted with adds nearly every time you press a button.

1. Fix Roku Remote Control (TV&Player) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Roku Remote Control (TV&Player): Restarting the app will resolve most errors.
2. Update the Roku Remote Control (TV&Player) App. Here is how:
   1. On Android goto PlayStore » Search for "Roku Remote Control (TV&Player)" » Open Roku Remote Control (TV&Player) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Roku Remote Control (TV&Player) » click "UPDATE".
3. Clear Roku Remote Control (TV&Player) app cache: Clearing cached data will force your app to retrieve the latest data directly from Roku Remote Control (TV&Player) servers.
   1. On Android, goto Settings » Apps » Select "Roku Remote Control (TV&Player)" » click Storage » click "Clear Cache".
4. Check Roku Remote Control (TV&Player) app permissions. If any of these permissions required to use your device's features are disenabled, Roku Remote Control (TV&Player) might not work.
5. Uninstall and reinstall Roku Remote Control (TV&Player). If nothing else has worked, completely uninstall Roku Remote Control (TV&Player) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Roku Remote Control (TV&Player) not working

2. Fix Roku Remote Control (TV&Player) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Roku Remote Control (TV&Player) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Roku Remote Control (TV&Player) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Roku Remote Control (TV&Player) may not be able to connect to the Internet when running in the background.