Contact Autosync Customer Service

Why should I report an Issue with Autosync for Google Drive?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MetaCtrl to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Google Drive, OneDrive and Samsung Cloud are all great, the problem in Android is they can't be set to backup your Documents, Downloads and other miscellaneous folders automatically, they mostly only handle pictures, contacts, apps and settings, so you can still lose tons of files that are personally important to you if the phone goes down.

2. On the free version of this app, you only get one folder pair to sync, meaning you have to put everything you want on your google drive and on your phone in one folder each location.

3. The app seemed to upload it all to Google Drive, then delete certain files from the phone, and then remove them from Google Drive.

4. My Windows laptop is in the shop, and I thought I wouldn't be able to sync my external hard drive to Google Drive, but this easily does the job! It's even more intuitive to use than Google Backup and Sync.

5. No mechanism for dealing with differences in file naming conventions/legal characters between e.g. Google Drive and Android.As a creative professional, I can't stress how much this app has helped me become more organized and work more efficiently.

6. I was able to create a new folder in my Google Drive and upload everything from a folder on my external hard drive.

7. I used to hook up my phone or camera to send files to my PC, and the process was cumbersome, time consuming, and inconvenient.

8. I especially appreciate the option to upload only without deleting files (though there's another option to delete after upload and an option to sync both ways).

9. I never worry about losing my files and pictures if I lose or break my phone.

10. Neither OneDrive nor Google Drive could do what I wanted.

11. 4/5 cause I'm still pissed at the loss of 200 files.Best app for backing up my phone.

1. Fix Autosync Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Autosync: Restarting the app will resolve most errors.
2. Update the Autosync App. Here is how:
   1. On Android goto PlayStore » Search for "Autosync" » Open Autosync for Google Drive » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Autosync » click "UPDATE".
3. Clear Autosync for Google Drive app cache: Clearing cached data will force your app to retrieve the latest data directly from Autosync servers.
   1. On Android, goto Settings » Apps » Select "Autosync for Google Drive" » click Storage » click "Clear Cache".
4. Check Autosync app permissions. If any of these permissions required to use your device's features are disenabled, Autosync might not work.
5. Uninstall and reinstall Autosync. If nothing else has worked, completely uninstall Autosync then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Autosync not working

2. Fix Autosync Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Autosync be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Autosync not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Autosync may not be able to connect to the Internet when running in the background.