Contact Premier Agent Customer Service

Why chat with our AI Premier Agent Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Premier Agent.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. We have to call and text trough app and it does not integrate our personal phone numbers - clients are confused.

2. I have appreciated my experience with Zillow Premiere Agent.Overall, this app has been very beneficial and impactful as a CRM and lead system, incuding to use a direct source for FSBO properties.

3. Additionally, I received a lead call while downtown and it was breaking up like I was somewhere rural.

4. We'll be in a meeting and iPhones will recover the call first and then 2-3 seconds later it will start ringing on my droid.

5. Whenever I receive a call and then later have a text message it splits apart the contact.

6. They recently changed it so that client phone calls come through the app instead of as a normal call.

7. This means they can come in when you are already on the phone, or you can be on a call on the app and your phone starts ringing.

8. I lost the call and the lead.

9. All notifications are turned on but as mentioned, I don't get "new message" notifications.There's a delay in Android phones compared to iPhones.

10. The calling through the app, when a new connection comes through, drops the call even with perfect signal.

11. Every time I answer, usually right when it pops up it tells me that someone else on my team has already answered the call.

1. Fix Premier Agent Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Premier Agent: Restarting the app will resolve most errors.
2. Update the Premier Agent App. Here is how:
   1. On Android goto PlayStore » Search for "Premier Agent" » Open Premier Agent® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Premier Agent » click "UPDATE".
3. Clear Premier Agent® app cache: Clearing cached data will force your app to retrieve the latest data directly from Premier Agent servers.
   1. On Android, goto Settings » Apps » Select "Premier Agent®" » click Storage » click "Clear Cache".
4. Check Premier Agent app permissions. If any of these permissions required to use your device's features are disenabled, Premier Agent might not work.
5. Uninstall and reinstall Premier Agent. If nothing else has worked, completely uninstall Premier Agent then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Premier Agent not working

2. Fix Premier Agent Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Premier Agent be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Premier Agent not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Premier Agent may not be able to connect to the Internet when running in the background.