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Why should I report an Issue with My Account by TruConnect?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of TruConnect to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About My Account by TruConnect
1. Watch videos, complete offers, and refer your friends to earn Trumans which you can spend on data top-ups!
2. Pay your Bill in seconds, track your data usage, and top up if you're running low.
3. Your TruConnect account data is now within reach even when you're on the go!
4. Get connected to FAST and FREE Wi-Fi hotspots across the country with our amazing connection manager feature.
My Account Customer Insights
1. Additionally, I already had a Teclast P20HD tablet that has phone capabilities; a combination phone/tablet.Phone service is good being able to have unlimited data talk text an connecting to wifi.
2. Except for this month, my internet cut off at 4.61 GB, why? I thought it was unlimited text and data? I must admit, I feel cheated, I've had my phone and service for almost a year now and this is my ONLY complaint, hence the 4 stars.
3. I mean it's a free lifeline to the people complaining about not getting more than three gigs of data should just be happy that they've been giving a free phone service.
4. three gigs of data unlimited call and text is a pretty good deal for free every month you just have to be mindful of making sure you connect to Wi-Fi when you are able to.its ok.
5. After receiving my package, I opened it and to my delight the device they sent me is EXACTLY perfect for my needs and the issues I've been trying to avoid...cell signal & wifi when I need it, and the security of a phone...all in a tiny little bundle the size of a glucose meter.
6. Not what you tell it to do.Overall I am extremely happy with truconnect I have had them for about a year now and I rarely have any issues with the phone service.
7. However, after a month of service, I quickly discovered that only slow speed data is unlimited.
8. Haven't had any problems with it yet..except the touch screen is tiny, causing dialing issues, but well worth iI've had no problem with the app but I notice that people are complaining about the free tablet given WITH their TruConnect account.
9. I have emailed to customer support several times and haven't received anything back.My husband got this service and it's awful! They suggest you pay an extra $20 for a 10gb tablet that doesn't work.
10. the idea of being able to watch ads and earn points to use towards data and minutes is a good one.
11. I love my Truconnect phone and service,.
Steps to Troubleshoot & Fix My Account Issues
1. Fix My Account Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart My Account: Restarting the app will resolve most errors.
- Update the My Account App. Here is how:
- On Android goto PlayStore » Search for "My Account" » Open My Account by TruConnect » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for My Account » click "UPDATE".
- Clear My Account by TruConnect app cache: Clearing cached data will force your app to retrieve the latest data directly from My Account servers.
- On Android, goto Settings » Apps » Select "My Account by TruConnect" » click Storage » click "Clear Cache".
- Check My Account app permissions. If any of these permissions required to use your device's features are disenabled, My Account might not work.
- Uninstall and reinstall My Account. If nothing else has worked, completely uninstall My Account then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing My Account not working
2. Fix My Account Server issues & Internet Connection
- Check network connection: An unstable Internet will make My Account be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to My Account not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, My Account may not be able to connect to the Internet when running in the background.
Reported Issues
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Delete account so I can start a new one
— by Brandon Sano 1 year ago -
my phone is no good and i just want to cancel it
— by stephanie mott 2 years ago -
I need to cancel my subscription of cell service.
— by myriah baker 2 years ago -
Please cancel my services that I opened with you
— by Eileen Luna 2 years ago -
Dont need anymore. So please turn off
— by Kelly Adams 2 years ago -
Can"t call out on my phone
— by Pamela Moore 2 years ago -
Cancel account 209-298-6092
— by Robert 2 years ago -
I am not interested in this equipment. I am 75 and can’t work with it. I will stay with my home internet. Than you!!
— by Elba Reyes 2 years ago -
I had to pay 20 dollars for a tablet I am trying to get a new phone and I wanna cancel the old one it is broken its people outside giving tablets out now 3134852621
— by henryettacurry 2 years ago -
Cancel immediately
— by Carrie Yates 2 years ago -
Cancel my truconnect account and phone
— by Carrie Yates 2 years ago -
I need to delete my tru connect government assistance account.. the phone that we had my daughter locked me out of. I can't change the password or get into it to do so... please cancel my account or deactivate it. So we can apply for another assistance one please !!
— by Candace Staats 2 years ago -
Please deactivate my service and cancel my phone service as well
— by Tawanna Flowers 2 years ago -
My name is Guo Cai Chen and my phone number is 628-225-9703. I want to cancel my phone service.
— by Guo Cai Chen 2 years ago -
Truconnect subscription
NAME
RYAN ZUNIGA
D.O.B
11/22/1991
LAST 4 OF SS#
4580
ACCOUNT #
14222177
EMAIL FOR ACCOUNT
nothere1220@redacted— by RYAN ZUNIGA 2 years ago -
Please cancel my subscription to Truconnect free phone. My number is (559) 668-5304
I no longer need the service and it canceled my Roomates service due to only 1 per household— by Brian Lee 2 years ago -
Thanks for the phone and service But I am getting ready to get sign up to another phone service so I can get on this program and get help disconnect my phone service please.
— by Teresa Rolley 2 years ago -
I have a Trueconnect service and I need it cancel. Getting sign up for another service so can get help with my bills
— by Teresa Rolley 2 years ago -
Cancel My True connect Phone.
— by Teresa Rolley 2 years ago -
I want to cancel my subscription! My phone is lost?
— by Maurice Harry 2 years ago -
I would like to delete my account under the law of GDPR or CCPA
— by Dshanti 2 years ago -
CANCEL SUBSCRIPTION, DO NOT WANT CREDIT FOR MOBILE
— by CINDY WHITMAN 2 years ago -
(661)4212942
— by Johm Angel Esquivel 2 years ago -
My phone was stolen (661)4212942 can u cancel my service
— by Johm Angel Esquivel 2 years ago -
I want to cancel my subscription plz n thank you
— by Summer Roberts 2 years ago -
I want to cancel my line and how long does it take to reapply
— by Gisselle jaramillo 2 years ago -
Thanks again for your time and deleting my account
— by Lavon phillips 2 years ago -
please cancel the subscription on mytruconnect account. I no longer have access to the phone or number. The phone has been stolen
— by anglee sailem 2 years ago -
Yes I need this account deleted
— by Dinah Billizson 2 years ago -
I have another phone with SafeLink wireless.
— by Nathan Lucero 2 years ago -
I need my wireless account deleted because I'm switching to a different carrier...please cancel my account asap....I don't remember my phone number for my account but my name is Samantha Shelby and my SSN 489906316 and bday is 7/9/73 thank you
— by Symantha Shelby 2 years ago -
Cancel account
phone was stolen
Email update— by Dennis 2 years ago -
Van you please cancel my accoukh
— by Curtis Araawa 2 years ago -
I no longer want this on line application
— by john haddox 2 years ago -
Terminate my old truconnect account because I don't use it anymore.
— by Victoria Aldrete 2 years ago -
Please delete my truconnect account
— by Christina Austin 2 years ago -
Cancel my application
— by Bryan turner 2 years ago -
C I'm requesting a cancellation service
— by Migdalia Negron 2 years ago -
Iwould like to cancel my account please. Cuase I no longer wish to be assigned,
— by sean cook 2 years ago -
Lost
— by Michael wood 2 years ago -
I want to cancel my service with truconnect
— by Marsha Jordan 2 years ago -
Lost phone
— by Michael wood 2 years ago -
Delete there was another application somewhere else. Thank you.
— by Chasity 2 years ago -
I would like to cancel my service with y’all
— by Melissa Manuel 2 years ago -
Hello, I would like to have my Truconnect account to be deleted
— by Tayler Cumings 2 years ago -
I am not liking this service provider whatsoever, Please cancel my service as soon as possible, thank you
— by Reno Robinson 2 years ago -
I tried signing up for Qlink plan but for some reason the internet made a mistake and signed me up for this one and this one doesn't have unlimited data so I can't check my emails. So I'm switching to q link . Please cancel the true connect one.
— by Tricia 2 years ago -
i do not need any more
— by James Albrecht 2 years ago -
Cance
— by Amy wilson 2 years ago -
I want to cancel my truconnect subscription and go with another company
— by Corey Chase 2 years ago -
I have lost my phone and would like to apply with different company
— by Curtis Arakawa 3 years ago -
Someone stole my phone
— by Danny Sadowski 3 years ago -
I do not receive service where I live
— by Angela hatcher 3 years ago -
Somebody stole my phone and is using it without permission
— by Tabria Deadwyler 3 years ago -
Cancell my account I've another provider I'm with don't need free service sry
— by Ricky gray 3 years ago -
Please delete my account I don't need to phone service I've my own phone don't need free service
— by Ricky gray 3 years ago -
I need to cancel my whole account
— by Gina Brown 3 years ago -
My phone and SIM were stolen by someone i know. They now use the sim and phone service . I would like to completely close out this account including the phone number 706-402-7799. The number is assigned to Corey Burston but that is not who is using the phone.
— by Corey Burston 3 years ago -
Cancellation
— by Athena haney 3 years ago -
I would like to delete my account my phone was stolen
— by Leroy Peoples 3 years ago -
I would like to withdraw my application
— by Steve Svoboda 3 years ago
