Contact Horn Customer Service

Why should I report an Issue with Hornby Magazine?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pocketmags.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Not very optimised!Easy to search for models I wantU have to pay not recommendedCameron powers loves your model train layouts ¤$$$$$$$$$$$$$$Good lookI can't view their latest magazine its say download stared but never downloads and get see the pagesYou tube link is OK on some pages but then takes up entire page on another section.

2. Uninstalled and reinstalled also to no avail.I just tried to purchase the June 2015 back issue and the payment went through but the download threw up an error and won't show up.E extremely slow to download over mobile internet.

3. The App is supposed to retain the last viewed position.

4. I will probably go back to an old fashioned "real" magazine if it is not fixed.

5. I have it selected in the settings to no avail.

6. It always opens at the first page.

7. Please put it right as you end up losing out on some updates.

8. Almost useless.

1. Fix Horn Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Horn: Restarting the app will resolve most errors.
2. Update the Horn App. Here is how:
   1. On Android goto PlayStore » Search for "Horn" » Open Hornby Magazine » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Horn » click "UPDATE".
3. Clear Hornby Magazine app cache: Clearing cached data will force your app to retrieve the latest data directly from Horn servers.
   1. On Android, goto Settings » Apps » Select "Hornby Magazine" » click Storage » click "Clear Cache".
4. Check Horn app permissions. If any of these permissions required to use your device's features are disenabled, Horn might not work.
5. Uninstall and reinstall Horn. If nothing else has worked, completely uninstall Horn then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Horn not working

2. Fix Horn Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Horn be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Horn not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Horn may not be able to connect to the Internet when running in the background.