Published by Treefort Music Fest on Oct 22, 2024

contact Treefort Music Fest Chat with our AI-based Tree Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Tree?



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Why chat with our AI Tree Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Tree.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Love the ability to share schedules with friends and having my own account makes keeping my schedule safe so easy.

2. The website doesn't have these problems and has more search features (filter by venue, fort, and more).This app is a lifeblood for organizing my festival information.

3. Once that's fixed, it looks like it will be great!Please please please fix the scrolling issue ! Otherwise this will be great for the festivalneed to be able to scroll on the schedule.

4. Helpful but was better last year when you could listen to a part of a song from each artist right in the app to figure out where you want to go fast.

5. You all say paper is so yesterday, but so are non-useable apps! Back to scratching my schedule out on paper.

6. I don't mind the occasional slowness or stutters , understandable for an app that's only used 1 week each yearGlitchy as hell.

7. This year you have to go to a separate website.This app stutters and lags.

8. Very bad performance for just showing a schedule lineup.

9. And if I try to search shows on other days, only a few options show up.

10. Can someone fix the schedule, please? Pixel 3A.

11. 🤮🤮🤮🤮🤮I can't scroll past Wednesday night.

Steps to Troubleshoot & Fix Tree Issues

1. Fix Tree Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Tree: Restarting the app will resolve most errors.
  2. Update the Tree App. Here is how:
    1. On Android goto PlayStore » Search for "Tree" » Open Treefort Music Fest » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tree » click "UPDATE".
  3. Clear Treefort Music Fest app cache: Clearing cached data will force your app to retrieve the latest data directly from Tree servers.
    1. On Android, goto Settings » Apps » Select "Treefort Music Fest" » click Storage » click "Clear Cache".
  4. Check Tree app permissions. If any of these permissions required to use your device's features are disenabled, Tree might not work.
  5. Uninstall and reinstall Tree. If nothing else has worked, completely uninstall Tree then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Tree not working


2. Fix Tree Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Tree be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Tree not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Tree may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!