Contact Westlaw Thomson Reuters Customer Service

Why should I report an Issue with Westlaw Thomson Reuters?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Thomson Reuters to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Designed for research efficiency and productivity, you can: Browse Content, KeyCite® a document to assess whether it’s still good law, access your main Project Folder, Recent Documents, and Recent Searches.

2. Whether you are a trial attorney in court, or a law student preparing for class, gain the competitive edge you need when you access the world's most comprehensive collection of legal content on your Android™ smartphone or tablet.

3. The Android™ app makes it very easy to find and read documents, save research, and more.

4. It automatically syncs with the Westlaw® website and our iOS® apps, so research in one place and easily access and continued from anywhere.

5. For help with research, call 1-800-328-0109. - Compatible with Android™ phones and tablets running 4.

6. Access previous research or begin a new research project.

7. Research is efficient on the go with your Android™ device.

8. The Thomson Reuters Westlaw® Android™ app gives you the flexibility to work no matter where or when the need arises.

9. Because Westlaw® is synchronized across all your devices, your research is always up to date.

10. Search all core content using WestSearch®, the world's most advanced legal search engine.

11. Access your folders at anytime from the home page by clicking on your Project Folder.

1. My one gripe, which to me is a significant issue, is that if you pay for unlimited use of your library they still charge you if you use the app.Pointless. This is just a bad browser app that pulls into the mobile version of old Westlaw (not Edge).

2. How bad at app development do you have to be to settle for a website wrapper and even screw THAT up? Is anyone even trying?Most important features of Westlaw are either non-existent or don't have working links in the app.

3. I can look up cases, save them, and follow links to cites cases but I cannot for the life of me figure out how to navigate to a home screen or search page.

4. Honestly unbelievable how bad the app is given Westlaw's cost, and their market dominance.It works well if you know exactly what you want to look up.

5. Save your storage space and just access WL through your browser.It doesn't even open app, redirects to web browser version.

6. Disgraceful how in 2018 there can be an app of this kind that works so well on iOS but the android version is utter garbage.

7. Which was pretty disappointing since I was really hoping the app would be it's own actual cool feature.It was already bad, because it was just a wrapper for a mobile website.

8. Does not even recognize Westlaw pages opened outside the app to offer to open them in app.

9. That's not a good thing...Pointless. Just a separate app running the mobile website.

10. Going back with either the in-app navigation arrows or Android back gesture just takes me back through recently urls and then the login.

11. Cannot use a majority of Westlaw Edge functionality in app.

1. Fix Westlaw Thomson Reuters Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Westlaw Thomson Reuters: Restarting the app will resolve most errors.
2. Update the Westlaw Thomson Reuters App. Here is how:
   1. On Android goto PlayStore » Search for "Westlaw Thomson Reuters" » Open Westlaw Thomson Reuters » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Westlaw Thomson Reuters » click "UPDATE".
3. Clear Westlaw Thomson Reuters app cache: Clearing cached data will force your app to retrieve the latest data directly from Westlaw Thomson Reuters servers.
   1. On Android, goto Settings » Apps » Select "Westlaw Thomson Reuters" » click Storage » click "Clear Cache".
4. Check Westlaw Thomson Reuters app permissions. If any of these permissions required to use your device's features are disenabled, Westlaw Thomson Reuters might not work.
5. Uninstall and reinstall Westlaw Thomson Reuters. If nothing else has worked, completely uninstall Westlaw Thomson Reuters then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Westlaw Thomson Reuters not working

2. Fix Westlaw Thomson Reuters Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Westlaw Thomson Reuters be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Westlaw Thomson Reuters not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Westlaw Thomson Reuters may not be able to connect to the Internet when running in the background.