Published by Toyota Motor North America, Inc.

contact Entune™ 3.0 App Suite Connect Chat with our AI-based Entune Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Entune?



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Why chat with our AI Entune Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Entune.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. The lack of Android Auto capability is a major downfall.I had to buy a data blocking cable/adapter just to be able to charge my phone without being harassed by entune notifications! My phone still connects to the audio via Bluetooth, and that's all I want till android auto comes out (Toyota had better not charge me for the update).

2. The necessity of keeping the phone unlocked, entune open, and screen on while plugged in just so scout GPS can run on the headunit is a major inconvenience.

3. Very distracting while driving, not to mention frustrating.Absolute Worthless Junk If you didn't get the top-of-the-line Toyota entertainment system, you'll be forced to use this for your on-screen GPS, and it's one of the biggest mistakes Toyota has ever made.

4. (I travel for work quite a bit and so have lots of different auto apps to compare.) The compatible app suite within entune is limited, and instead of growing it is shrinking.

5. but this is too much!If this app is going to be required for making full use of the ability to connect your phone to the car, then it needs to be able to run in the background.

6. Entune notifications have closed Google maps often enough to seriously piss me off, it's really dangerous to have to continuously reopen Google maps while driving!So annoying.

7. I don't want to install this garbage, yet when connected via USB to charge my phone, every 5 seconds I get a notification to do so.

8. I say "was" because as of the last update, i am now being told that my phone is not compatible (Samsung S7).

9. It automatically and REPEATEDLY puts itself in front of all else on my phone as soon as I turn on my car, with no way to disable that feature when I try uninstalling to get rid of that, the car still makes a pop up come up on my phone repeatedly to get me to reinstall.

10. I do not wish to use it, but everytime I connect my phone to the car usb - it asks to download the app.

11. Turning off notifications does not work! I get it, you want to gather data about the car, about the our driving habits etc.

Steps to Troubleshoot & Fix Entune Issues

1. Fix Entune Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Entune: Restarting the app will resolve most errors.
  2. Update the Entune App. Here is how:
    1. On Android goto PlayStore » Search for "Entune" » Open Entune™ 3.0 App Suite Connect » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Entune » click "UPDATE".
  3. Clear Entune™ 3.0 App Suite Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Entune servers.
    1. On Android, goto Settings » Apps » Select "Entune™ 3.0 App Suite Connect" » click Storage » click "Clear Cache".
  4. Check Entune app permissions. If any of these permissions required to use your device's features are disenabled, Entune might not work.
  5. Uninstall and reinstall Entune. If nothing else has worked, completely uninstall Entune then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Entune not working


2. Fix Entune Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Entune be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Entune not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Entune may not be able to connect to the Internet when running in the background.

Reported Issues

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