Published by sesomeo

contact Guide : Toca World squid mode Chat with our AI-based Guide Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Guide?



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Why chat with our AI Guide Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Guide.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I was so happy when I download this app but then when I tried to go in it's beak did a whole new different language I speak English not whatever that was 😡😠😡😠😠😡😠😡😠this is so cool but its a lot of adsdon't download this game it's a waist of your time does work 😡 pls fix this please I was really hopeing to play 🖤Because it keeps the loading.

Steps to Troubleshoot & Fix Guide Issues

1. Fix Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Guide: Restarting the app will resolve most errors.
  2. Update the Guide App. Here is how:
    1. On Android goto PlayStore » Search for "Guide" » Open Guide : Toca World squid mode » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Guide » click "UPDATE".
  3. Clear Guide : Toca World squid mode app cache: Clearing cached data will force your app to retrieve the latest data directly from Guide servers.
    1. On Android, goto Settings » Apps » Select "Guide : Toca World squid mode" » click Storage » click "Clear Cache".
  4. Check Guide app permissions. If any of these permissions required to use your device's features are disenabled, Guide might not work.
  5. Uninstall and reinstall Guide. If nothing else has worked, completely uninstall Guide then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Guide not working


2. Fix Guide Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Guide not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Guide may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!