Published by AppTec GmbH on Jan 16, 2024

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Why should I report an Issue with MDM & Kiosk Mode by AppTec360?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AppTec GmbH to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About MDM & Kiosk Mode by AppTec360

1. The AppTec MDM & Kiosk Mode App lets you secure, monitor, manage and support your entire fleet of Android devices deployed across your enterprise, when working in conjunction with the AppTec360 Endpoint Manager Console.

2. MDM & Kiosk Mode by AppTec360 provides an integrated VPN tunnel to enable managed devices to access internal resources of your company.

3. This enterprise-wide solution provides your IT department with a single, integrated view of all mobile devices, allowing you to increase help desk efficiencies, reduce support costs and improve the overall support experience for today’s corporate user.

4. Step 2: Once you load the AppTec360 MDM & Kiosk Mode App onto your device, activate the agent with an AppTec-issued company id, email and password.

5. Step 1: Download and install the AppTec360 MDM & Kiosk Mode App on your device through the Google Play Store.

6. IMPORTANT NOTE: Please contact your IT administrator before installing AppTec360 Endpoint Manager.

7. AppTec360 offers companies a free full license for 25 devices.

8. For more information on the AppTec360 solution, please send us a mail to contact@apptec360. com.

9. The application will not operate without the necessary back-end software.

10. This app uses the Device Administrator permission.

MDM & Kiosk Mode Customer Insights

1. With the ability to manage applications as well, our business is considering implementing a fully blown mobile device management strategy to take full advantage of the benefits that mobile devices deliver.

2. This apps is draining my battery really fast when my phone is idle.We use the AppTec360 solution within our own business and the functionality that the AppTec solution provides is 100% amazing.

3. Our IT team are amazed with the increase in productivity by our users and can relax knowing that they can control mobile device security 24/7/365.

4. My account disconnected me several timesGood..28% of battery usage on a nexus 5 after a day.

5. I fully recommend AppTec360.

Steps to Troubleshoot & Fix MDM & Kiosk Mode Issues

1. Fix MDM & Kiosk Mode Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart MDM & Kiosk Mode: Restarting the app will resolve most errors.
  2. Update the MDM & Kiosk Mode App. Here is how:
    1. On Android goto PlayStore » Search for "MDM & Kiosk Mode" » Open MDM & Kiosk Mode by AppTec360 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MDM & Kiosk Mode » click "UPDATE".
  3. Clear MDM & Kiosk Mode by AppTec360 app cache: Clearing cached data will force your app to retrieve the latest data directly from MDM & Kiosk Mode servers.
    1. On Android, goto Settings » Apps » Select "MDM & Kiosk Mode by AppTec360" » click Storage » click "Clear Cache".
  4. Check MDM & Kiosk Mode app permissions. If any of these permissions required to use your device's features are disenabled, MDM & Kiosk Mode might not work.
  5. Uninstall and reinstall MDM & Kiosk Mode. If nothing else has worked, completely uninstall MDM & Kiosk Mode then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MDM & Kiosk Mode not working

2. Fix MDM & Kiosk Mode Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make MDM & Kiosk Mode be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MDM & Kiosk Mode not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MDM & Kiosk Mode may not be able to connect to the Internet when running in the background.

Reported Issues

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