Contact Duplicate Media Remover Customer Service

Why should I report an Issue with Duplicate Media Remover?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Torcellite to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The application removes all duplicate media (audio, images and videos) files present in your internal (phone memory) and external storage (SD card). 1.

2. Only folders (both internal memory and SD Card) that have been selected for scans are searched for duplicates.

3. Verify that the selected files are the ones you definitely want to remove because they cannot be retrieved once deleted. 3.

4. Each individual file that has duplicates can be marked for deletion including the original file.

5. Scans can be scheduled on a weekly basis, allowing one scan per day. 4.

6. Additionally, the application performs routine searches for duplicates.

7. The cumulative stats across all scans are maintained for your reference. 6.

8. No files are deleted from any of deselected folders. 2.

9. The stats of the last run scan can be shared with your friends and family. 5.

10. This improves the speed of subsequent scans and you're also notified if any duplicates are found.

1. Seemed to work ok on the music in Windows media player, but didn't do anything for the tunes on samsung music or itunes+Automatic scan found a lot same images.

2. -Cannot detect other than images and audio, I not try on video.Rubbish and wants permission to make phone calls and send emails and texts.

3. My only complaint is the ads that pop up all the time other than that I think it's a very good and useful app.Actually works and DID find duplicates.

4. works fine for images, but the description made it look like it supported the most common video file types too.junk... useless.

5. Why can't it scan in the background?does not seem to work with many video formats as for example webm.

6. Started the scan and moved onto other apps.

7. IE: photos, videos, or any files from.Very good app, helped me sort out a mess I had with audio and picture duplicate files.

8. >> APP DOES NOT WORK & is a COMPLETE WASTE of TIME"." >> I have 1,000's of photos on my phone & it ONLY scanned "141".

9. What a joke I have yet to find an app that actually works in this genre.Works good as far as I can tell but it only scans your SD card.

10. I again started and waited for a minute, got bored and moved to other apps.

11. >> ALSO, FYI for THE DEVS: (IF the app actually worked) It would be nice if the user could whitelist certain files or apps that I know I'll never want to delete.

1. Fix Duplicate Media Remover Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Duplicate Media Remover: Restarting the app will resolve most errors.
2. Update the Duplicate Media Remover App. Here is how:
   1. On Android goto PlayStore » Search for "Duplicate Media Remover" » Open Duplicate Media Remover » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Duplicate Media Remover » click "UPDATE".
3. Clear Duplicate Media Remover app cache: Clearing cached data will force your app to retrieve the latest data directly from Duplicate Media Remover servers.
   1. On Android, goto Settings » Apps » Select "Duplicate Media Remover" » click Storage » click "Clear Cache".
4. Check Duplicate Media Remover app permissions. If any of these permissions required to use your device's features are disenabled, Duplicate Media Remover might not work.
5. Uninstall and reinstall Duplicate Media Remover. If nothing else has worked, completely uninstall Duplicate Media Remover then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Duplicate Media Remover not working

2. Fix Duplicate Media Remover Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Duplicate Media Remover be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Duplicate Media Remover not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Duplicate Media Remover may not be able to connect to the Internet when running in the background.