Published by TodayTix on Nov 7, 2024

contact TodayTix – Theatre Tickets Chat with our AI-based TodayTix Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with TodayTix?



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Why chat with our AI TodayTix Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of TodayTix.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Love the discount tickets!!This app is good for last minute cheaper than original price ticketing but they don't tell you or i missed the info about ticket fees.

2. We arrived at the theater about 20 minutes before the show, were greeted by a concierge at the curb who was easy to identify, and walked leisurely into the theater! The tickets were about one-3rd the price We would have paid had we bought them at the Box office.

3. The email notifications are also helpful reminders and provide all the necessary details.Selected two tickets they switched it to one ticket apparently because it was the last ticket.

4. Service fees are a bit high-bumps up the ticket price to the next "level, but worth the convenience to know you have a seat to the performance you want to see.

5. You will actively have to contact Today Tix cuz they don't and it's never a smooth process... even if you purchase their ticket cancellation insurance!! They don't follow through with promises to contact so it is always up to you to hunt them down, speaking to several different people or epartments.

6. Other than that, I think the app is great.Great app for purchasing tickets that you absolutely plan to use, cuz if you ever need to cancel, get ready for a long drawn out ordeal.

7. I've been using this app for all NY tix since!App was easy to use and able to get a good value on tickets.

8. I don't know if there was a lag because other winners were trying to claim lottery tickets or not...but lost tickets because time ran out.

9. I would definitely use again and recommend to a friend.I use TDF for the best discounts but if a show I really want to see is not on the site, TodayTix is always my back up plan and almost always comes through.

10. Goodbye I feel like I was robbed.I was 1st shown this app by a friend when we purchased tickets on the train on the way in to New York.

11. TodayTix offers a flawless ticket booking experience.

Steps to Troubleshoot & Fix TodayTix Issues

1. Fix TodayTix Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TodayTix: Restarting the app will resolve most errors.
  2. Update the TodayTix App. Here is how:
    1. On Android goto PlayStore » Search for "TodayTix" » Open TodayTix – Theatre Tickets » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TodayTix » click "UPDATE".
  3. Clear TodayTix – Theatre Tickets app cache: Clearing cached data will force your app to retrieve the latest data directly from TodayTix servers.
    1. On Android, goto Settings » Apps » Select "TodayTix – Theatre Tickets" » click Storage » click "Clear Cache".
  4. Check TodayTix app permissions. If any of these permissions required to use your device's features are disenabled, TodayTix might not work.
  5. Uninstall and reinstall TodayTix. If nothing else has worked, completely uninstall TodayTix then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TodayTix not working


2. Fix TodayTix Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TodayTix be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TodayTix not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TodayTix may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 weeks ago by Thomas Holland

Can I use a charge card to supplement ticket amount if the amount exceeds the voucher?

— 1 month ago by Jane Stern

I purchased tickets for Back to the Future for January 4,2025 at the winter garden theater for the 2:00PM show. I left New Jersey at 1215 PM and arrived in New York at 1:30PM. Due to intense girdlock from 8th ave to Broadway i could not get to the theater. At 2:45PM I was still sitting in my car with grandchildren. We missed half the show. At that point I turned around and went back to New Jersey. My grandchildren were heart broken. It was their Christmas present. I did purchase Ticket Protection. My order number is T112024676138. The cost of the tickets was $540.00. Telephone number 201-370-8563. It would be greatly appreciate if you could reimburse me or give me a credit to go to another show. PS. Through the website I contacted Todays Tix on January 5th but have had no response. I called the 855-464-9778 numerous times but get a recording the cell phone number does not work Jane Stern .

— 3 years ago by Greg Zadikov

Hello. I am a cast member from the Broadway show Grease back in the 80's. I was coming into town for our 50th Grease Reunion in February and bought tickets for two shows ( To Kill A Mockingbird and Aladin) while I was going to be in New York for this event. The Grease event has been move to June because of the Omicron variant surge and I would like to exchange these tickets for something in June. Is this possible? Thank you. Greg Zadikov 818 968-1388. gazconstruction@redacted

— 4 years ago by Lorraine O'Hanlon

I have a voucher from you which expires March 2021. I would like a refund now of the £363. please advise how this can happen

— 4 years ago by Elisabeth Stevens

I cant find voucher code on emails to rebook

— 4 years ago by Janet SLovin

confirmed ticket for Uncle Vanya, Nov. 21- no email to access perfomance

— 4 years ago by Norma Messing

I haven't received a link to tonight's The Best Man.