Published by TMSOFT on Dec 6, 2024

contact White Noise Chat with our AI-based White Noise Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with White Noise?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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What users are saying

1. Periodically, the white noise will turn off in the middle of the night for no reason, and once in a while the alarms won't work...until you wake up, pick up the phone to figure out how you managed to oversleep....and THEN the alarm will ecide to go off.

2. The white noise is great, but don't trust the alarm settingsHave been using this app for years w/o issue and loved it.

3. As soon as they can get native audio casting, I'll bump it up to 5 stars!Love this app and used it for years until the latest upgrade caused it to randomly stop, causing me to wake up at random times at night.

4. But with layered sounds, since they don't have the same duration, they rarely overlap each other in the same way, so my brain never finds any patterns.I've really enjoyed using the app, it's easy to download new sounds and has a wide variety.

5. loads of free sounds and the ability to mix them gives endless options for meditating, sleeping, focusing, or drowning out idiots arguing in the next room.

6. I have seen the favorites view and don't like it — I don't want to scan through them all one by one til I find the right one, I want to be able to scroll quickly and choose at a glance.I love this app and have used it for many years now.

7. The only issue is when I set it to play a song as the alarm, I have to double-check that a song is selected.

8. The good: the interface is easy to use, it operates flawlessly, the sound selection is perfect and the mixes are fully customizable.

9. Even though it's a saved alarm and I had the song selected the last time, sometimes it wipes it out and the alarm plays nothing.

10. It's really annoying, I create mixes I like and it will be fine for months, then all of a sudden I go in one night and it's all gone.

11. I find that if I use only one sound, my brain will start to find patterns in it when it repeats, and that prevents me from sleeping.

Steps to Troubleshoot & Fix White Noise Issues

1. Fix White Noise Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart White Noise: Restarting the app will resolve most errors.
  2. Update the White Noise App. Here is how:
    1. On Android goto PlayStore » Search for "White Noise" » Open White Noise » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for White Noise » click "UPDATE".
  3. Clear White Noise app cache: Clearing cached data will force your app to retrieve the latest data directly from White Noise servers.
    1. On Android, goto Settings » Apps » Select "White Noise" » click Storage » click "Clear Cache".
  4. Check White Noise app permissions. If any of these permissions required to use your device's features are disenabled, White Noise might not work.
  5. Uninstall and reinstall White Noise. If nothing else has worked, completely uninstall White Noise then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing White Noise not working


2. Fix White Noise Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make White Noise be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to White Noise not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, White Noise may not be able to connect to the Internet when running in the background.

Reported Issues

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