Contact Smart AppLock Customer Service

Why should I report an Issue with Smart AppLock: Privacy Protect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ThinkYeah Mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When you setup the password/pattern the first time, AppLock will ask you to setup a Password Retrieve method: "Security Question".

2. Smart AppLock is a tool to lock apps you like, protect you from privacy leak!

3. English, Russian, Spanish, Turkish, German, Portuguese, French, Japanese, Korean, Polish, Simplified Chinese, Traditional Chinese.

4. We focus on Privacy Protect, provide the professional AppLock to protect your privacy!

5. Any issue or suggest for AppLock, welcome to send mail to us! SmartAppLock@thinkyeah.

6. " button to show Retrieve Password panel.

7. Yes, we have an iOS version "iAppLock" for iOS users, you can visit to get the download or search "iapplock" in Cydia to install.

8. To retrieve password, tap the "Forgot?

9. Input the answer to the question you setup before.

10. -- Unlock with Fingerprint (Samsung or Android 6.

1. Some apps don't honor the biometrics, so I have to use another method to open such, that or it is the Google Security Patch (a.k.a Virus) which makes my phone practically useless.

2. The RAM/Memory boost is sporadic.In recent uodate it has become so annoying... It keeps in locking the app even when i am using that particular app.. i have to enter pattern or fingerprint for unlock every 3 to 4 seconds... I will uninstall if it doesnt get resolved quickly.App worked great until recently.

3. I will update if I run into any issues.This does so many things, it locks your apps that you do not want starting, it cleans up junk left behind by files when you uninstall.

4. I've had the Play Store and the Package Installer locked, yet he is still able to uninstall this app and install new apps on my phone.

5. And of course if I'd been out hiking & using the phone's GPS for navigation, I could have been lost & in need of rescue.The app seems to work as intended.

6. Sometimes, when I try to acess other apps (that dont have passwords added) there are glitches where I would see the lock screen but it disapears quickly.

7. I could not make a phone call, get into my own contacts, open Settings--NOTHING! I restarted, powered it OFF, pulled the battery.

8. For example I cleaned up 26mb excess spam off my phone, but when I ran CC cleaner, it found an extra 400 MB of junk.

9. I could not get online to get instructions to boot my phone into Safe Mode, because my browser too was locked up by this app.

10. It stops many apps from starting, but it won't stop Google play or any Samsung app.

11. It was demanding a pattern lock to open ANYthing on the phone.

1. Fix Smart AppLock Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smart AppLock: Restarting the app will resolve most errors.
2. Update the Smart AppLock App. Here is how:
   1. On Android goto PlayStore » Search for "Smart AppLock" » Open Smart AppLock: Privacy Protect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart AppLock » click "UPDATE".
3. Clear Smart AppLock: Privacy Protect app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart AppLock servers.
   1. On Android, goto Settings » Apps » Select "Smart AppLock: Privacy Protect" » click Storage » click "Clear Cache".
4. Check Smart AppLock app permissions. If any of these permissions required to use your device's features are disenabled, Smart AppLock might not work.
5. Uninstall and reinstall Smart AppLock. If nothing else has worked, completely uninstall Smart AppLock then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smart AppLock not working

2. Fix Smart AppLock Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smart AppLock be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smart AppLock not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smart AppLock may not be able to connect to the Internet when running in the background.