Published by The Malnati Organization on Jul 30, 2024

Report an issue with Lou Malnati’s Pizza & Delivery.
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Why should I report an Issue with Lou Malnati’s Pizza & Delivery?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of The Malnati Organization to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Lou Malnati’s Pizza & Delivery

1. Since 1971, our signature Chicago-style deep dish pizza uses a recipe that’s been handed down and refined through the generations. way to order your favorite pizza, salads, appetizers, pasta, wings, desserts and more!

2. Voted the best deep dish pizza in Chicago, Lou Malnati’s Pizzeria is the royal family of Chicago-style pizza.

3. With 80 locations across Illinois, Indiana, Wisconsin, and Arizona, use our app to find the closest Lou Malnati’s location nearest you.

4. Download our app to get our best deals, save your favorite locations, and earn points to redeem rewards. •Order delivery, carry out, or contactless curbside. •Access the full menu, discover new menu items, and view local promotions. •Customize your own pizza with special instructions. •Pay with credit card, debit card, or Lou Malnati’s gift cards. •Earn points and redeem Lou Malnati’s loyalty rewards.

Lou Malnati’s Pizza & Delivery Customer Insights

1. The app defaults to cash, which is great since a lot of people might still want to pay for their pizza with cash, but for those that prefer to pay with card being able to change your default preference would be nice.It generally functions pretty well.

2. There's no "special instructions" area on the order interface to cover options not offered by the interface, like if you want an ingredient on just half the pizza.

3. Two things that would be nice to have are the ability to edit a pizza after you've added it to your cart and be able to set your default payment type.

4. Whichever choice the cursor is on when I choose customization, sauces or dressings, that I want, will NOT be picked up on the order.

5. It has a great and harmonious combination of veggies that work together perfectly.Here's my problem...The gratuity option.

6. The bottom row with the icons including the cart & rewards icons routinely freezes up & you'll have to close the app & start the order over.

7. My subtotal (after a rewards deduction) was $22.80. At 15%, it SHOULD have been $3.42. Even if they based the gratuity off the pre-discounted subtotal of $50.65, it would have been $7.60. Instead, it charged me $11.39. I had to call the restaurant to have it fixed.

8. The app is easy to navigate and use and we love the convenience of ordering our pizzas and other items with all the options (e.g., extra garlic, sausage) we like.

9. Custom tip option doesn't work, either.Expect incorrect orders.

10. I'm a New York style pizza lover but I really enjoy the deep dish "Lou" for an occasional change of pace.

11. The first time, it submitted for the wrong pizza.

Steps to Troubleshoot & Fix Lou Malnati’s Pizza & Delivery Issues

1. Fix Lou Malnati’s Pizza & Delivery Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Lou Malnati’s Pizza & Delivery: Restarting the app will resolve most errors.
  2. Update the Lou Malnati’s Pizza & Delivery App. Here is how:
    1. On Android goto PlayStore » Search for "Lou Malnati’s Pizza & Delivery" » Open Lou Malnati’s Pizza & Delivery » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lou Malnati’s Pizza & Delivery » click "UPDATE".
  3. Clear Lou Malnati’s Pizza & Delivery app cache: Clearing cached data will force your app to retrieve the latest data directly from Lou Malnati’s Pizza & Delivery servers.
    1. On Android, goto Settings » Apps » Select "Lou Malnati’s Pizza & Delivery" » click Storage » click "Clear Cache".
  4. Check Lou Malnati’s Pizza & Delivery app permissions. If any of these permissions required to use your device's features are disenabled, Lou Malnati’s Pizza & Delivery might not work.
  5. Uninstall and reinstall Lou Malnati’s Pizza & Delivery. If nothing else has worked, completely uninstall Lou Malnati’s Pizza & Delivery then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Lou Malnati’s Pizza & Delivery not working


2. Fix Lou Malnati’s Pizza & Delivery Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Lou Malnati’s Pizza & Delivery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Lou Malnati’s Pizza & Delivery not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Lou Malnati’s Pizza & Delivery may not be able to connect to the Internet when running in the background.

Reported Issues