Published by Delicious on Mar 4, 2024

Report an issue with Textra SMS.
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Why should I report an Issue with Textra SMS?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Textra SMS image 1 contact Textra SMS image 2

Textra SMS Customer Insights

1. Kind of a bummer.I love Textra and have been using it for the last couple years, but lately I've been having issues where some messages are not coming through, especially in group chats.

2. Also, to search a particular thread from someone rather than all messages would be nice too.I've been using Textra for many years.

3. Last, if your stuck with selecting one image at a time, it would be easier if the folder didn't close after selecting the first image.Update: Appears to have been borne from some sort of conflict with the Pixel Pro 7 T-Mobile update.

4. Will update the review when it's fixed.i have a dual Sim phone and would have to change my primary sms app in order to receive mms messages from the secondary sim.

5. it also integrates with bitmoji just fine.Been using Textra for years and years and loved it.

6. I'd like to see the ability to search for any links sent or received rather than having to scroll through a thread hoping you come across one.

7. However, one feature I miss that the app built into my phone has is that you can search through individual messages.

8. I switched from Google Messages and the experience has been flawless.

9. It woukd be great if a future upgrade included the agility ,&to select a default image location or move folder icons into your preferred order.

10. If I could search individual messages as well as all of them at once, I would be thrilled!I'm really liking this texting app.

11. It has seamlessly transitioned across multiple phones I've owned throughout the years, and the best part is that I don't have to go through the hassle of familiarizing myself with a new interface every time.

Steps to Troubleshoot & Fix Textra SMS Issues

1. Fix Textra SMS Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Textra SMS: Restarting the app will resolve most errors.
  2. Update the Textra SMS App. Here is how:
    1. On Android goto PlayStore » Search for "Textra SMS" » Open Textra SMS » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Textra SMS » click "UPDATE".
  3. Clear Textra SMS app cache: Clearing cached data will force your app to retrieve the latest data directly from Textra SMS servers.
    1. On Android, goto Settings » Apps » Select "Textra SMS" » click Storage » click "Clear Cache".
  4. Check Textra SMS app permissions. If any of these permissions required to use your device's features are disenabled, Textra SMS might not work.
  5. Uninstall and reinstall Textra SMS. If nothing else has worked, completely uninstall Textra SMS then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Textra SMS not working


2. Fix Textra SMS Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Textra SMS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Textra SMS not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Textra SMS may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I tried all the suggestions on this sight (clearing cache, apn, MMS/mobile network etc.) and it didn't help. What else can I do to get rid of the "Can't get MMS: No MMS connection" alert messages? It's been two days and I still get the alerts. I've long since deleted the messages that couldn't be sent.

    — by Hansang Bae 1 month ago

  • Bonjour
    J'aimerais savoir comment retrouver mes sms et mes effacés
    Bien cordialement

    — by Nadeau 2 months ago

  • My messages attached to 8508328561 are no longer visible. Is there a way to recover all those messages. Several years worth. Thanks

    — by Carl Wood 6 months ago

  • In the last few days my husband cannot receive a text from me. My daughter using the same AT&T account can. What might be preventing him from this? He is not block listed he is unmuted and he has pinned as a favorite we have the same AT&T account and this has not been an issue for many years since 2013! Ty!

    — by Karen G Butler 6 months ago

  • WHEN ATTACHING FILES TO MY TEXT MESSAGES USING THE + METHOD, I CANNOT SEND A PDF FROM MY DROPBOX FOLDER, BUT I CAN SEND THE SAME FILE IF IS A JPEG. THE FILE IN THIS PARTICULAR CASE IS 176KB. THE "WORKAROUND" IS TO FIRST GO TO MY DROPBOX FOLDER, SELECT THE FILE AND THEN "SHARE" IT, WHICH THEN PROVIDES A LINK FOR THE RECIPIENT. I HAVE ONLY TRIED SENDING TO MYSELF USING THE WORKAROUND MENTHOD, SO I HAVE NO WAY OF KNOWING IF I SEND IT AS A GROUP TEXT MESSAGE WHETHER OR NOT EACH RECIPIENT WILL BE ABLE TO ACCESS THE FILE. THIS WORKAROUND IS INVONVENIENT, SO I AM WONDERING WHAT TEXTRA DOESN'T LIKE ABOUT PDFS?! I HAVE CALLED CONSUMER CELLULAR ANBD THEY ARE NOT ABLE TO SHED ANY LIGHT. IT SEEMS TO BE A TEXTRA ISSUE. I HOPE YOU CAN PROVIDE SOME ANSWERS. IS IT SOME KIND OW WEIRD GLITCH WITH CODE? THANKYOU.

    — by Janette Chauncey 6 months ago

  • Hi I am going through a custody battle and need to back up my texts and will need to be sent to another phone can you pleaee help me thank you 570 369 0467

    — by Carl hooghuis 6 months ago

  • I have galaxy 6 watch,,,not receiving my text messages on my new galaxy 6 watch

    — by Salvatore Induisi 6 months ago

  • I'm no longer getting websites or attachments. Possibly not getting pictures also. Most regular texts seem to be coming through but not all.

    — by kim 6 months ago

  • Textra will not send to a particular address. It gives a ! That I can not find how to remove. I mistakenly blocked this address. Please tell me how to remove the block. Thank you

    — by Randy 7 months ago

  • Hello, How do I stop the auto-correction (?) on my Textra Messenger? For example, I will type "pet sitter" in all lower case and it keeps changing it to "Pet Sitter." It's very aggravating and does it with multiple words. Thanks... Ann

    — by Ann Leone 7 months ago

  • Good evening
    how to adjust the horizontal length of the text because it is not long enough and moves to the lower line!
    Thank you in advance for your answer

    — by Neyrat 7 months ago

  • bonjour
    comment faire pour régler la longueur horizontale du texte car pas assez long et passe à la ligne inférieure ! merci d'avance pour vôtre réponse
    Good evening
    how to adjust the horizontal length of the text because it is not long enough and moves to the lower line! Thank you in advance for your answer

    — by Neyrat 7 months ago

  • Can I retrieve my deleted texts from 09-14-23 ?
    It's very important. Thank you.
    Clay Eskina

    — by Clay Eskina 8 months ago

  • I cannot attach photos to an outgoing message

    It deletes the photo and replaces it with a !

    — by James Allen Connell 8 months ago

  • Good afternoon,
    I have been using Textra on my Android S10 for quite a while now with no issues. Now, suddenly, my texts are not being received. I've shut off my phone and re-started it. I've Force Stopped Textra. Nothing had worked. What's going on? Please assist.
    Thank you,
    Mark Hopkins

    — by Mark Hopkins 8 months ago

  • I get a constant error message: Can't get MMS: timeout

    — by Robert G Thibodeau 8 months ago

  • How do I show a photo of me as an avatar attached to all my outgoing text messages?

    — by Jeffrey Foss 9 months ago

  • How does one restore the things you've saved to keep . I did not "delete" anything. It just seemed to happen.

    — by Anita Gilbert 9 months ago

  • My wife and I are both using Textra. Over the last week we've developed a problem where she will send me a message (Galaxy S10) that I receive. I respond using my Galaxy Z Flip 3, but she does not receive my message. I've seen comments about similar problems, but have not been able to get to the bottom of this problem. I'd appreciate any pointers.

    — by Charles Carroll 10 months ago

  • I can't figure out how to delete numerous text messages from 2022. I deleted all those text messages and I don't know why they show up again. My phone number is 407-791-5185.

    — by James Dean 10 months ago

  • Hello,
    I just changed from a Samsung Galaxy S10 Plus to a Galaxy S23 Plus on Verizon Wireless. On my new phone i am only getting audio notifications on some of my messages. However all of the texts are coming in. Can you advise me on what I should do. Thanks

    — by James Prescott 11 months ago

  • Hi Folks:..Have been using Textra (Pro) for a long time and love it..just bought a Samsung S23 and can only see the 'icon badge' (when I send myself a text) when using 'Quick Compose' . The badge doesn't show when I click on the icon and the keyboard comes up.

    — by Moira Nasim 1 year ago

  • I habe the Textra app om an old phone and want to transfer to my new phone. I uaed a switcher app to move them. Only some messages transferred. Any ideas how.tp.get ALL my messages

    — by Michele 1 year ago

  • A common problem is sending pictures with Textra. I have used Textra for years and now I can't send pics. An easy fix is needed. Why is this something so many of us are having problems with now? And what is the quick fix?

    — by michael turner 1 year ago

  • I have used Textra for about 2 years. Very helpful. Looks great. The updates are reasoned and practical. However, I would sure appreciate a 'bin' ... a folder where misdeleated conversations can be saved. Really, I have lost forever more stuff jus by electing the wrong string for summary execution.
    Can you help out here?
    Ken

    — by Ken White 1 year ago

  • I love Textra however one constant issue since I've had it( which is awhile) is it won't let me send messages 50% of the time to groups. I constantly get the 3 red dots showing it won't go, then I get the '!!' message saying failed to send. It's annoying. My daughter had a group of ten she sends messages to and has no issues.

    — by Cat 1 year ago

  • Does android and apple get along on the video sharing?

    — by Carol Joe 1 year ago

  • I recently updated my phone and had to reinstall textra. I previously had and paid for the pro version and had to pay again. I don't feel I should have had to pay again for something I already had. Now I am also getting a ton of spam texts. I seem to be continuously blocklisting texts I don't want. Any work around for this?

    — by Lynda Davey 1 year ago

  • I keep receiving can't get mms : timeout
    And can't get mms : no mms connection
    In my notifications. Then after a few minutes I get flooded with messages then I get the messages stated above.

    — by Kevin Rodziewicz 1 year ago

  • My wife and I continue to have dropping out issues with the app that keeps us from using it. I tried what I was told earlier with no success. I cleared the cache but was uncertain about clearing the data files.

    — by Earnest Cole 1 year ago

  • Thursday, December 15, 2022, when I attach a Photo or other attachment to my text message, it disappeared and Estimation (!) is left this started after my last software update, I am using a Samsung Note 20 Ultra, Help Please.

    — by joserph phillips 1 year ago

  • Textra keeps stopping when I try to send a text. Please fix. It closes and I can't send anything.

    — by Luann pickl 1 year ago

  • I and my wife both cannot use our textra apps on our phones because when we try anything the app shutdown. We can receive messages but we can't do anything in the app without it closing. I have LG Velvet 5G phone and wife has LG G7 phone.

    — by Earnest Cole 1 year ago

  • I have had Textra for over two and a half years I've never had a problem with it for the last 3 days I cannot send out text messages but I can receive them and I am also able to send out pictures but not words or messages themselves

    — by Bear Barragan 1 year ago

  • I accidentally deleted a thread. Is there a way to restore it? It is very important.

    — by Marcus Cason 1 year ago

  • After scanning my phone, ESET Mobile Secirity is reporting that Textra is a threat. ESET says that Textra has this malware: "TrojanDownloader.Agent.AEN" PLEASE INVESTIGATE THIS!

    — by Kyle Turner 1 year ago

  • I paid u guys 5 dollars to stop getting ads. I still get them.

    Example

    FRM:lozadath94@redacted
    SUBJ:Update
    MSG:Hi Marshall secure an auto monthly rate of 33/mo on your full coverage policy today slkt.io/WsWt or msg end

    — by Mardhall Tolley 1 year ago

  • I paid u guys 5 dollars to stop getting ads. I still get them.

    Example

    FRM:lozadath94@redacted
    SUBJ:Update
    MSG:Hi Marshall secure an auto monthly rate of 33/mo on your full coverage policy today slkt.io/WsWt or msg end

    — by Mardhall Tolley 1 year ago

  • Lately I've sent a text messages but it is not being received. The app shows it's sent. Sometimes the message is received 24 hours later but most of the time it's not received at all. I've had Textra for a long the and enjoy the confidence of knowing my messages are being received. I can't keep the app if this continues. My business partners depend on me. I have a Google Pixel 6 pro. I hope this can be corrected. Thank you.

    — by Scott A Couch 1 year ago

  • If I have an account that begins 9xxxx I can receive SMS text messages but I cannot reply. Every reply I try comes back with an exclamation point that reply failed

    — by Rich 1 year ago

  • <<URGENT>> I'm not receiving any text messages on my Samsung Galaxy S22 Ultra (as of yesterday 10/3/22)

    — by David S Shiffman 1 year ago

  • I have two separate google contacts that my textra app cannot "see". All other contacts do work. I don't understand why or how to correct this. I have tried renaming one of those contacts - yet it didn't make any difference. I would be grateful for your guidance.

    — by Paul B Phair 1 year ago

  • How can I disable the suggested replies ("Oh, okay," "yay," smile emogie)? They appear with every text I receive.

    — by Tom Downie 1 year ago

  • Had app for years now I cannot change sms ringtones, when I click ...and go to notifications I only get 2 things I can click alert or silent .no sounds ,this is only for individual contacts , can do it on for phone calls .can change sms messages but not individually.an ideas ??

    — by Jeff nunley 1 year ago

  • I am receiving a message that my free period is over. I paid for this App already, why am I being asked to upgrade ?

    — by Samantha Chung 1 year ago

  • Please cancel my subscription to Textra

    — by William Becker 1 year ago

  • I am getting text Messages from someone
    Who thinks I am Norma.. Can you fix this???
    Do I need to re-register my account.
    Thanks

    William Becker
    209-559-2008
    wbecker4321@redacted

    — by William Becker 1 year ago

  • At times my textra Icon does not inform me that I received any messages. Very frustrating!

    — by Kerry Hyde 1 year ago

  • I am trying to change the bubble color for received messages so it is the same on all messages. Right now I have to go into each conversation and customize it. I tried to go to the main setting and customize from there but it doesn't work. How can I do that without having to customize each conversation with everyone I receive a text from.

    — by Lynda Davey 1 year ago

  • When sending out mass text messages I cannot tell who did not receive the message on my new phone. why?

    — by Charles Truss 1 year ago

  • When I send group sms . I sent data for 1 time. But they received more times same data. 5 September 2022 at night I send group sms but they got it same data 1000 + times. GP ensure me. My credit limit exists. And bill near about 20000/=
    Please help. GP ensure me that mistakes by textra.

    — by Iqbal 1 year ago

  • I got a new phone and textra loaded but i do not have the same options that I did before I dont have color option, I can only change sound from ringtones not my my sound notifications It does not look the same at all???

    — by Sandy 1 year ago

  • Someone sent me a text message and I added his name into my contacts. How do I get his number on my text to appear as his name

    — by Richard Santos 1 year ago

  • All of a sudden my MMS photos are not sending. Help

    — by Russell perry 1 year ago

  • All of the sudden I cannot send photos. I have tried everything suggested. Is this an all around issue?

    — by Jacquelyn Renee Wyatt 1 year ago

  • Textra will not show picture I received

    — by Ernesto Garza 1 year ago

  • No complaints! I have an Android phone and want to Share an MMS video. When I tap the Share icon, a list of available apps show up, but Textra isn't one of them. I've set Textra as my default texting app. I've tried to delete "Messaging" app but it apparently is in-built to Android and won't let me delete it. Force stopping it doesn't help either.

    Any suggestions? Thanks!

    — by gary adams 1 year ago

  • Need your help
    Can't send my bulk text messages. What am I doing wrong? 😊

    — by Manny Lopez 1 year ago

  • I am no longer getting a visual flag when receiving a text. I have checked my 'notifications' and all of them are active for Textra. I use this to know when I get a text, as I work and need to have my phone on silent when working. I also need to know if someone is texting me. This is unusual and I really need a solution for this! Thanks.

    — by Dawn Toomey 1 year ago

  • Why are my scriptures being blocked everyday? Now when I type in the verbage under the scriptures it will only print on the right side instead of under the picture scripture. I just need someone to help me please

    — by Debra Briley 1 year ago

  • Unable to email to Textra. I used to be able to send an email link to Textra but in the past few weeks it has not sent the message. I use Gmail to send/email a link or something small but it now does not arrive at my Texta .
    Any suggestions on how to fix this? Thank you.

    — by LINDA KENT 1 year ago

  • Am not receiving texts when my galaxy 22+ is turned off.

    — by Scotty 1 year ago

  • Suddenly, none of my Google contacts are seen in Textra! I have restarted my phone. Occasionally one or two contact will appear, but they disappear and nothing is available for me to send a text!

    — by Judy Northrop 1 year ago

  • Hello,
    Every time I receive a new text message, the previous read message will be flagged as Unread. I have uninstalled and installed the App with no resolution. Is this just me or have you received complaints from others as well on this?
    Thanks

    — by John 1 year ago

  • I seem to be stuck in 4.49
    How can I update to 4.50
    I tried uninstall and reinstalled
    I even upgraded to pro and nothing has worked

    — by SANDRA LEE CANNATA 1 year ago

  • Hello, I have been using your app for quite a long time with not too many issues. Recently I got a new phone and had to transfer all my information. I have two contacts that I cannot turn notifications on in your app. It's strange because when I try to physically turn them on they just turn themselves right back off. Tried clearing the storage uninstalling and reinstalling restarting my phone and everything but nothing works. It's a bummer because one of the contacts is my daughter. Please help!

    — by Johnnie Johns 1 year ago

  • How can I find out who is calling me from a text now number they are harassing me.

    — by Jemel 1 year ago

  • Hi, I have been using your app for many years and I have never had any issues until recently. There are two people that are silenced when they text me, I did not do it, I understand there are multiple ways to silence certain people however I personally never did it and I have looked up multiple ways and nothing seems to help. I would rather not have to erase all of my data on Textra

    — by Kelli 1 year ago

  • For some reason the keyboard changed in textra (only textra). Its not useable in the format its changed to abd can't change to standard keyboard so will have to delete Textra.

    — by Colin Rothery 1 year ago

  • Impossible ouvrier le compte

    — by Vigevano 1 year ago

  • Hello good morning; can you Please help me. I keep getting duplicate text messages responses. How can I stop this from happening. Thank you

    — by Denise 1 year ago

  • Upgraded my phone to Pixel 6 from Motorola G7 play. Old Textra text messages from G7 show on Pixel in Google Messages app, but not in Textra app on the Pixel. New messages do show up in both apps. How can I migrate the old text messages in Google Messages app to show in Textra App on my Pixel?

    — by Brian J Wilcox 1 year ago

  • Can't sent a MSM to a certain number keeps coming up Unresolved recipient! Can you please tell what I can do about this thanks.

    — by Anthony Thomas Fleming 1 year ago

  • 1) When I text a picture, it fails to send if on WiFi, but it goes through on 4G. Why is this?
    2) I can never send a short video whether it is WiFi or 4G. Why is this?
    Re both the above, yes, I cleared the cache (but not the data).

    — by Tom Schenk 1 year ago

  • I somehow lost the Textra notification sound.
    How do I get it back?

    — by Jeffrey Goldstein 1 year ago

  • When I send bulk messages people don't receive my messages. Some do some dont

    — by Vincent Bing 2 years ago

  • Is the a way to add and/or remove people to a chat thread that I have already started? No complaints here about the app

    — by Don 2 years ago

  • I have had this app for years and really love it. However, I hate that when I type a word that I want it automatically changes it to a word I don't want. For example, I type "love" and it changes the word to "live". Please help...that is my only complaint...

    — by SONYA LITTLEJONES 2 years ago

  • Does Textra have a feature that will adapt to words that are used on a regular basis? Example: I have a contact that has a first name spelled: Kristi. Every time I use this name, Textra will always spell it Christy. Thanks for your reply.

    — by Carlton R. Sperlich 2 years ago

  • While using Textra app I cannot share to the Textra app. Textra app does not appear as one of the available apps to share with.

    — by Ron Hosford 2 years ago

  • I got a new Google phone. I lost all my previous Textra messages. How do I retrieve them?

    — by Paul UNDERSANDER 2 years ago

  • I am unable to attach a video to a text on textra.. Is there a way to do that or are you not able to.

    — by Todd Runion 2 years ago

  • Not a complaint. Paid pro user
    Would like time listed along ALL replies; easier to track when user replied
    Thank you

    — by Joseph madajewski 2 years ago

  • Texts are sending to people but not showing on my phone (Galaxy S20 plus) as of 8:30 this morning. Working fine until then.

    — by Chris A Duffield 2 years ago

  • How do I delete a message on Textra messaging

    — by Daniel E McCaulley 2 years ago

  • Have an Android Galaxy S9. I usually get a notification when I receive a text message in the form of a red disc overlaying the Textra app logo. But the odd one or two do not - usually from iPhones.

    — by Michael G Stevens 2 years ago

  • Textra is a very good texting program. However, textra does not retain pictures. Pics erase & an exclamation is left in place. This is now forcing me to review other texting apps.....much to my dismay.....can you help me fix this huge problem....txs, rdlee

    — by Robert Lee 2 years ago

  • I just got a new samsung 21 ultra. I used smart switch to do the transfer from my old samsung phone. All the text messages were synced perfectly, but when I made textra my default texting app, they started deleting one at a time, from most recent to oldest. It won't stop. The other text app on my phone still has all the texts. I want to continue using textra, but must retrieve and keep these texts. Please help!

    — by James Michael Capodanno 2 years ago

  • Request to delete account

    — by Peggy 2 years ago

  • How to re-enable my return key which is blue to the bottom right of my keyboard instead of the blue check that actually sends the text

    — by Willie Bell 2 years ago

  • Hi since the most recent update I am no longer receiving my second step authentication notifications/ texts. How can this be corrected in my app so I am able to recieve these necessary texts>

    — by M C 2 years ago

  • I do not receive a notification when I receive text. I use to have a icon come up on home screen when text were sent to me. I hope you can help me out. Thank you

    — by Mary C Carlson 2 years ago

  • Hello, Long ago I purchased Textra Pro on Google play store, and have ever had any issue's or complaints with the program, I honestly never knew that this site existed, until 10 minutes ago, so I immediately signed up, so I could send support my issue I've been having for a longtime. Why is my Textra app not not re populating my contact list after reinstalling it? other than that I am very satisfied with the software, Thank You.

    — by William 2 years ago

  • Contact me my phone was erased with Textra ? Sms I dont know about Delicious. Please reply Thanks Pastor Bob Latson

    — by Bob Latson 2 years ago

  • thlöe

    — by simo 2 years ago

  • For the last several weeks (maybe 8 weeks) I can no longer send photo attachments. Have had Textra for years, no previous issue. Have not changed any settings. My guess this happened after an update.

    — by DOMINICK SCALCIONE 2 years ago

  • I just got a Samsung Galaxy A7 Tablet. I had Textra on it but i was not receiving the texts nor could i send from the Tablet. I turned off all defaults on "messenger". But i could not set Textra to default. There was button and i tapped it but did not work. I tried uninstalling the app on my tablet then i could not re-install it. It's not on the "store"? Will Textra work on a Samsung Galaxy A7 Tablet? if so how do i install it?

    — by Wesley Bullis 2 years ago

  • I am new to Textra when I when I press on a web link nothing happens. Can I configure it to open the web link in a browser like Chrome?

    — by KENNETH BURKE 2 years ago

  • I have one contact that is not showing in recent texts. How do I fix

    — by Melissa Penna 2 years ago

  • I would qqike to speak to someone about how I ise textra and how I can save the daya from it. This is not a complaint but a rrquest for help. I have low vision and find it difficult to navigate large bodies of text in help forums. Would like to speak to a real petson by phone.

    — by Julia Holman 2 years ago