Contact CareSimple Customer Service

Why should I report an Issue with CareSimple?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CareSimple to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The CareSimple Patient App is an easy way for you to monitor and manage your health conditions and your communications with your care team from the comfort of your home.

2. If you would like to participate, ask your employer, health plan or health care provider if they sponsor the program.

3. Your care team then monitors your health and can make informed decisions on how to provide the best care for you and your condition based on the regular readings you provide.

4. Your doctor sends you an invitation to participate in a CareSimple Remote Patient Monitoring program, and you’ll receive a code to access the app as well as a device in the mail.

5. The plan will include measurements (ex: take blood pressure daily), questionnaires (ex: respond to wellness check monthly) or other instructions (ex: check your feet weekly).

6. A personalized care plan will be created by your health care provider.

7. You will also be able to exchange messages (text, photo) with your health provider using the “Inbox” section of the app. N. B.

8. This device takes your measurements and sends your readings directly to your health file in your physician’s office.

9. The info collected in the app will be available to your health provider.

10. The CareSimple Patient App is your companion app throughout the program.

11. You can also see the information in the “Results” section, which uses graphs and color codes to add meaning to your data.

1. So upset about this.Was working great but now caresimple will not open, I uninstalled then reinstalled still won't open I have an s10 android phone which just had an update to 12.

2. I am again enjoying using it and receiving the data it gives me.Was working beautifully but crashed after Android update.

3. This app is horribleDO NOT DOWNLOAD!!!!!! INVITE ONLY, ACCESS CODE REQUIRED BEFORE HAND AND BEFORE YOU EVEN ATTEMPT TO SIGN UP!!!!!! WOULD RATHER BE ZERO STARS BUT THAT'S NOT AN OPTION!Can't use without an access code - no clue how to get a code.

4. I have Mychart what do I need this for? Can't get it to accept a generated password.Today tried to show my doctor my reading the app won't open.

5. Now I'm told it will not work with Android 12 or with a Google pixel 6.

6. Please.It was working great until I upgraded my phone.

7. Can only find tactio patient for android.

8. BP must be increasing with every try!!I had tactio health on my iPhone and loved the app.

9. After switching to Pixel 4a the app immediately crashes.

10. I have been using it for years.

11. Next I tired to update - There's no update.

1. Fix CareSimple Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CareSimple: Restarting the app will resolve most errors.
2. Update the CareSimple App. Here is how:
   1. On Android goto PlayStore » Search for "CareSimple" » Open CareSimple » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CareSimple » click "UPDATE".
3. Clear CareSimple app cache: Clearing cached data will force your app to retrieve the latest data directly from CareSimple servers.
   1. On Android, goto Settings » Apps » Select "CareSimple" » click Storage » click "Clear Cache".
4. Check CareSimple app permissions. If any of these permissions required to use your device's features are disenabled, CareSimple might not work.
5. Uninstall and reinstall CareSimple. If nothing else has worked, completely uninstall CareSimple then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CareSimple not working

2. Fix CareSimple Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CareSimple be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CareSimple not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CareSimple may not be able to connect to the Internet when running in the background.