Contact SkyView Customer Service

Why should I report an Issue with SkyView® Lite?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Terminal Eleven to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Find popular constellations as they fade in and out while you scan across the sky, locate planets in our solar system, discover distant galaxies, and witness satellite fly-bys. • Simple: Point your device at the sky to identify galaxies, stars, constellations, planets, and satellites (including the ISS and Hubble) passing overhead at your location. • Night Mode: Preserve your night vision with red or green night mode filters. • Augmented Reality (AR): Use your camera to spot objects in the sky, day or night. • Sky Paths: Follow the sky track for any object to see it’s exact location in the sky on any date and time. • Time Travel: Jump to the future or the past and see the sky on different dates and times. • Social: Capture and share beautiful images with friends and family on social networks. • Mobile: WiFi is NOT required (does not require a data signal or GPS to function).

2. SkyView Free is a beautiful and intuitive stargazing app that uses your camera to precisely spot and identify celestial objects in sky, day or night.

3. You don't need to be an astronomer to find stars or constellations in the sky, just open SkyView® Free and let it guide you to their location and identify them.

4. Take it camping, boating, or even flying! • Supports Space Navigator™ binoculars, spotting scope, and telescopes.

5. What a fun way to teach yourself, your children, your students, or your friends about our wonderful universe!

1. If you draw over stars within a constellation, it will produce an overlay of the image of that constellation (a setting option) and even tracks faster moving objects (such as comets and satellites) as they are moving through space in real time.

2. When was the last time, even if you researched the best free app (like I did), that it worked like butter the first time? Just from that 30 second specific task, I saw other features that look very intriguing.

3. If you hover near constellation it connects the stars with lines and an image.It has a beautiful design, easy user interface, and plenty of hidden features that keep you excited for hours.

4. I would much prefer to be able to calibrate when the moon is out by using the camera feature to line up the real moon with a target.

5. ...oh, and the background music is EPIC!If you want an app where you can easily identify different constellations without any fuss, this app is for you!! It doesn't show you a stupidly large amount of stars like some of the other apps, but honestly, I like it better this way.

6. When I first downloaded and tried it, the compass settings (and sky) didn't line up with reality - ie.

7. On the screen and then pressing a button that made the virtual moon line up with the real one.

8. Hope to play with it soon, but it did the utilitarian task I wanted quickly, and I must say effectively.Very beautiful as well as informative with regards to the purpose of orienting oneself in the night sky and locating cosmic "goodies".

9. But all that excitement drains quickly when you point it at the moon in the sky and see it 3 inches to the left on the screen.

10. How sad!I have downloaded several apps to try and track as well as identify the stars that I see in the night sky.

11. In the case of planets and satellites it expands the planet or star into an image of it.

1. Fix SkyView Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SkyView: Restarting the app will resolve most errors.
2. Update the SkyView App. Here is how:
   1. On Android goto PlayStore » Search for "SkyView" » Open SkyView® Lite » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SkyView » click "UPDATE".
3. Clear SkyView® Lite app cache: Clearing cached data will force your app to retrieve the latest data directly from SkyView servers.
   1. On Android, goto Settings » Apps » Select "SkyView® Lite" » click Storage » click "Clear Cache".
4. Check SkyView app permissions. If any of these permissions required to use your device's features are disenabled, SkyView might not work.
5. Uninstall and reinstall SkyView. If nothing else has worked, completely uninstall SkyView then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SkyView not working

2. Fix SkyView Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SkyView be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SkyView not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SkyView may not be able to connect to the Internet when running in the background.