Published by Thenx on Nov 29, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Thenx?



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Why chat with our AI Thenx Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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What users are saying

1. It seems its been updated a lot since I last installed the app and I've only done one full workout and I just didn't like how small the timer is and you cant follow along with someone through the workout, I have to manually look at the timer all the time and scroll the screen to follow the workout.

2. It also seems the workouts have been decreased in difficulty after the update i.e. intermediate works would typically consist of 7-8 different exercises with 4 rounds.

3. which means if you find a good workout you like, you have to remember the category of it and look through it amongst all the other workouts he has.

4. It's my go-to app for training, and I know I can always find a guaranteed effective and challenging workout every time.

5. 2) The whole system of how it tracks your reps and sets is very finnicky and not really reliable; I have had my reps and sets for an entire workout suddenly wiped out mid-workout.

6. i would consider joining if those things were fixed.Will you all be adding the guide-along videos back to the handstand technique guide? I really appreciated it when I first started learning my handstands, but now I feel a bit lost when it comes to my handstand balance / finger pressing.

7. There is absolutely no way a "beginner" could be expected to do walk walks, handstand pushups, and pistol squats.The workouts are great, but the app could use some more fine tuning.

8. The workout library needs 'equipment' and 'no equpiment' added to the filer which just has muscle groups.

9. Also, the calendar system was better than retroactively trying to find the previous days workout.

10. I had a nice set of saved workouts that I would do regularly, but after the update, it seems that you cant save workouts that you like anymore.

11. When I'm done, it automatically posts my workout for everyone to see unless I tell it not to - every single time.

Steps to Troubleshoot & Fix Thenx Issues

1. Fix Thenx Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Thenx: Restarting the app will resolve most errors.
  2. Update the Thenx App. Here is how:
    1. On Android goto PlayStore » Search for "Thenx" » Open Thenx » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Thenx » click "UPDATE".
  3. Clear Thenx app cache: Clearing cached data will force your app to retrieve the latest data directly from Thenx servers.
    1. On Android, goto Settings » Apps » Select "Thenx" » click Storage » click "Clear Cache".
  4. Check Thenx app permissions. If any of these permissions required to use your device's features are disenabled, Thenx might not work.
  5. Uninstall and reinstall Thenx. If nothing else has worked, completely uninstall Thenx then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Thenx not working


2. Fix Thenx Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Thenx be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Thenx not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Thenx may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by Tzortzis

I bought Thenx monthly membership and later I cancelled it. But I saw that I was charged this month again and my membership is still active even tho I have cancelled it and I have removed my card. I cancelled my membership from App Store and the Thenx app but its still active and I there is no button to cancel it in the site or app.

— 1 year ago by sportsfreakzh1

Hi there I have tried to cancel my membership (username sportsfreakzh1, email chbuettiker@redacted) at thenx.com some months ago and I was thinking that it worked. It did not. I am rebilled monthly. Going on my app, I tried to find details as billings or subscriptions but there are no details or direction how I can delete membership. the Only thing is "Delete account" (does that mean cancel membership?). I also tried to find on the google play store a possibility to cancel. No details about thenx. As a consequence I try now via email to cancel my membership. Please do so and send me a confirmation. Many thanks regards Christoph

— 1 year ago by Daniel Maaka

Please cancel my subscription

— 3 years ago by Jonathan Gaubal-Vatilingon

I can't find a way to cancel my subscription

— 3 years ago by Danielius Palčikevičius

Hey, I just bought 1-month membership but decided to cancel it after I bought it, is there a way to get a refund? Thanks

— 4 years ago by Zakaria TOUIJER

Hello, My name is Zakaria TOUIJER and I just paid to have access to the thenx Membership with paypal. I created my thenx account with this email (zakaria.touijer@redacted) and my username is scopergabban but I still don't have the membership access. I hope you can help me as soon as possible. These are the transaction IDs: Oct 16, 2020 08:29:04 PDT Receipt No:0397-1872-4260-6903. Sincerely, Zakaria TOUIJER