Published by Dualverse, Inc. on Nov 25, 2024

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Why should I report an Issue with Videollamada a Santa?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Dualverse, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Videollamada a Santa Customer Insights

1. So if cant use in other devices, i cant uninstall and reinstall app.It works you just have to pay 1 dollar for your name and it works! I got my 3 year old nephew to try it and he loved it.

2. I cant retrieve the purchase of a name, It says error you already own this item un the google popup, the app doesnt recognize It.

Steps to Troubleshoot & Fix Videollamada a Santa Issues

1. Fix Videollamada a Santa Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Videollamada a Santa: Restarting the app will resolve most errors.
  2. Update the Videollamada a Santa App. Here is how:
    1. On Android goto PlayStore » Search for "Videollamada a Santa" » Open Videollamada a Santa » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Videollamada a Santa » click "UPDATE".
  3. Clear Videollamada a Santa app cache: Clearing cached data will force your app to retrieve the latest data directly from Videollamada a Santa servers.
    1. On Android, goto Settings » Apps » Select "Videollamada a Santa" » click Storage » click "Clear Cache".
  4. Check Videollamada a Santa app permissions. If any of these permissions required to use your device's features are disenabled, Videollamada a Santa might not work.
  5. Uninstall and reinstall Videollamada a Santa. If nothing else has worked, completely uninstall Videollamada a Santa then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Videollamada a Santa not working


2. Fix Videollamada a Santa Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Videollamada a Santa be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Videollamada a Santa not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Videollamada a Santa may not be able to connect to the Internet when running in the background.

Reported Issues