Published by Seznam.cz, a.s. on Jun 26, 2024

contact Stream Chat with our AI-based Stream Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Stream?



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Why chat with our AI Stream Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Stream.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Velmi nepřehledné, najít pořady mezi videi s "důležitými vyjádřeními předních českých odborníků" na xy téměř nemožné 👎Aplikace se seka, je zabugovana, chyby zakladni features, jako pretaceni videi dvojklikem coz nabyzi v dnesni dobe uplne kazda streamovaci applikace.

2. Terrible product.Cannot keep app in full screen when screen mirroring, waste of time, use rather webhorrible gui, can't start application, crash immediately, please give us back old good stream appafter play ad nothing else playedPff screw gravityTtgiucdsyui my gggggNemožnost nastavit rychlost přehrávání na chromecastu.

3. Přehrávání na TV se zastaví, musim vzít mobil, odpojit od TV, pustit reklamu a potom opět znovu připojit na Chromecast.

4. A je to vse velka skoda vzhledem k vcelkem dobremu contentu.Zoufalá aplikaceHrozný UX.

5. Chromecast v kombinaci s reklamami v půlce videa je smrtící kombinace.

6. App does nothing, poor buffering, cast function does not work at all.

7. Po dnešku upravuji svou recenzi na jednu hvězdu.

8. Bohužel přehrávání začne od začátku.

9. User experience je velka pain.

10. Integrace s chromecastem je těžce nedodělaná a zlobí.

Steps to Troubleshoot & Fix Stream Issues

1. Fix Stream Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Stream: Restarting the app will resolve most errors.
  2. Update the Stream App. Here is how:
    1. On Android goto PlayStore » Search for "Stream" » Open Stream » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Stream » click "UPDATE".
  3. Clear Stream app cache: Clearing cached data will force your app to retrieve the latest data directly from Stream servers.
    1. On Android, goto Settings » Apps » Select "Stream" » click Storage » click "Clear Cache".
  4. Check Stream app permissions. If any of these permissions required to use your device's features are disenabled, Stream might not work.
  5. Uninstall and reinstall Stream. If nothing else has worked, completely uninstall Stream then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Stream not working


2. Fix Stream Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Stream be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Stream not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Stream may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!