Contact Threads Customer Service

Why should I report an Issue with Threads?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Taunton Interactive to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And in general (besides this major bug that they haven't fixed even though i contacted them about it a few times) the User Experience is mediocre at best.3 stars for woking when I needed it, but....I have been using this app for some time, and since I stopped the subscription, changed to a new phone, I can not access my magazines nor sign into the app.

2. I'm still waiting...In common with other reviewers I find updating a nightmare and renewing Insider subscription results in having to delete the app, along with all the issues previously downloaded as it is the only way to stop the app crashing when you logout and login again.

3. I just spent $64 purchasing a 3-year print subscription, which is supposed to include access to digital issues.

4. That Taunton offers such wonderful online access but doesn't deliver nor do they respond to customers' inquiries is false advertising at best and a breach of contract at it's worse.

5. Really disappointing that such a fine print magazine has such a useless, poorly-engineered app.Constantly crashing, I'm reading and suddenly I get a blank screen telling me there are updates, but when i click "reload" it's just stuck forever.

6. Not only am I unable to access any digital issues (the app for some reason will not acknowledge that I'm a subscriber), but as others have said, I can't even get the app to stay open.

7. But after being unable to access anything online I read the reviews.

8. I'll check back in a few months with the hope the app will someday serve-up digital content to subscribers.I changed my phone and reinstalled the app.

9. So I have subscribed to have access to the digital magazine but no way to read it.

10. Edited: I have access to but to a few issues and still can not access most of my already available magazines from before.

11. They're isn't even a place to put those items! Phone customer service, but they don't seem to have a clue as to what I'm talking about.Threads looks like a great publication.

1. Fix Threads Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Threads: Restarting the app will resolve most errors.
2. Update the Threads App. Here is how:
   1. On Android goto PlayStore » Search for "Threads" » Open Threads » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Threads » click "UPDATE".
3. Clear Threads app cache: Clearing cached data will force your app to retrieve the latest data directly from Threads servers.
   1. On Android, goto Settings » Apps » Select "Threads" » click Storage » click "Clear Cache".
4. Check Threads app permissions. If any of these permissions required to use your device's features are disenabled, Threads might not work.
5. Uninstall and reinstall Threads. If nothing else has worked, completely uninstall Threads then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Threads not working

2. Fix Threads Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Threads be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Threads not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Threads may not be able to connect to the Internet when running in the background.