Published by TikTok Pte. Ltd. on Nov 7, 2024

Report an issue with TikTok Studio.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with TikTok Studio?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TikTok Pte. Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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TikTok Studio Customer Insights

1. Continue helping each one of us...Dear TikTok Support Team, I'm writing to report an issue with my TikTok account, @traveltomountains which has been frozen for [insert time frame].

2. Just keep Tik Tok where the same tools are there as well,smh.Dear TikTok Support Team, I'm writing to report an issue with my TikTok account, @traveltomountains which has been frozen for [insert time frame].

3. I haven't pressed anything, however I just stress posting videosHello tiktok team.I'm writing this to address an issue with my account i believe that my account has been freezed.

4. to help you understand my problem, i've attached a screenshot below kindly request your assistance in reviewing my account and resolving this issue.your kind attention would be greatly unfreezemyaccount(Murtazakarachi19)It a big help for me, who had no idea about editing or to make some interesting about everything that could be posted.

5. Connecting and engaging made possible thru TikTok.

6. Continue helping each one of us...TikTok Studio truly made possible.

7. Connecting and engaging made possible thru TikTok.

8. Connecting and engaging made possible thru TikTok.

9. I've reviewed the community guidelines and terms of service, and I'm confident that my account has not violated any rules.

10. I've reviewed the community guidelines and terms of service, and I'm confident that my account has not violated any rules.

11. Please assist me in resolving this issue and unfreezing my account.

Steps to Troubleshoot & Fix TikTok Studio Issues

1. Fix TikTok Studio Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TikTok Studio: Restarting the app will resolve most errors.
  2. Update the TikTok Studio App. Here is how:
    1. On Android goto PlayStore » Search for "TikTok Studio" » Open TikTok Studio » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TikTok Studio » click "UPDATE".
  3. Clear TikTok Studio app cache: Clearing cached data will force your app to retrieve the latest data directly from TikTok Studio servers.
    1. On Android, goto Settings » Apps » Select "TikTok Studio" » click Storage » click "Clear Cache".
  4. Check TikTok Studio app permissions. If any of these permissions required to use your device's features are disenabled, TikTok Studio might not work.
  5. Uninstall and reinstall TikTok Studio. If nothing else has worked, completely uninstall TikTok Studio then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TikTok Studio not working


2. Fix TikTok Studio Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TikTok Studio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TikTok Studio not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TikTok Studio may not be able to connect to the Internet when running in the background.

Reported Issues