Published by eSaral on Nov 2, 2024

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Why should I report an Issue with eSaral - Exam Preparation App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of eSaral to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About eSaral - Exam Preparation App

1. Get ready to experience the most outstanding exam preparation experience with the eSaral Education and Learning app. eSaral app is the most comprehensive learner and exam preparation app for engineering and medical students to help you prepare for JEE Mains and NEET Exams.

2. If you’re a NEET Aspirant and want to fulfill your dream of cracking the NEET Exam, you can find NEET Exam Mock Tests, Previous Years Questions Papers for NEET Examination, Video Lectures for NEET Exam Preparation and more.

3. Why choose “eSaral App” for your JEE / NEET / School exam? eSaral is India's Best JEE Main and Advanced exam preparation app.

4. You will not only find mock tests and previous year exam papers for JEE Mains, but you will also find the best study Material for JEE Main.

5. Tech Mechanical, IIT Kanpur) - Mentored over 3 lakh JEE/NEET aspirants. ◼️ Saransh Gupta Sir, Physics faculty (AIR 41, IIT-JEE 2006, B. ◼️ Prateek Gupta Sir, Chemistry faculty (B. ◼️ Arpit Maheshwari Sir, Chief Advisor (AIR 2, IIT-JEE 2006, B.

6. With the eSaral app, you can learn with Live Classes, Video Lectures, Test Series, Doubt Solving Sessions, Online Mock Tests, Batch Courses and learn for subjects from the comfort of your home!

7. It gives everything that a student requires to command his basics in the foundation classes to crack his future exams with ease. ◼️ NK Gupta Sir, Mathematics faculty (M.

8. It’s an all-in-one destination that acts like a jee main app, neet preparation app.

9. Ready to crack your dream exam?

10. Whether you need an app for JEE Main or an app for JEE Advanced, this single IIT JEE Preparation app can serve it all for you.

11. This is a must have app to experience the best online learning experience.

eSaral Customer Insights

1. I have enrolled i a course and the live lectures are awesome and the teacher are very good in behaviour and their teaching is outstanding .

2. The best app ever.................I liked the video lectures but i dont find it a good choice to spend 50-60k for them.

3. Firstly I thought that the app provides free recorded lectures but i was wrong, the lectures were free for only 2-3 days.

4. The recorded video lectures should have price around 2-3k maximum.

5. This app is just amezing, the course are also very good and it has affordable price, if I see all over about the app then it's the best in every way it is .

6. At last I suggest you to make your app affordable for poor and middle class people, it's highly overpriced.Excellent app .

7. It means a student can be a good human being with his success.

8. Those videos were like gems bt at the end that's it I don't want to speak moreI am facing a problem with my tests .

9. So, please fix this issueThis is very good app for preparation like ,IITJEE,NEET .

10. Bt very dissappointed now 🙂 U removed all the free videos from the app which were very helpful .

11. I tried to call the technical team but they're not responding anymore and they don't give me proper solution .

Steps to Troubleshoot & Fix eSaral Issues

1. Fix eSaral Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart eSaral: Restarting the app will resolve most errors.
  2. Update the eSaral App. Here is how:
    1. On Android goto PlayStore » Search for "eSaral" » Open eSaral - Exam Preparation App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for eSaral » click "UPDATE".
  3. Clear eSaral - Exam Preparation App app cache: Clearing cached data will force your app to retrieve the latest data directly from eSaral servers.
    1. On Android, goto Settings » Apps » Select "eSaral - Exam Preparation App" » click Storage » click "Clear Cache".
  4. Check eSaral app permissions. If any of these permissions required to use your device's features are disenabled, eSaral might not work.
  5. Uninstall and reinstall eSaral. If nothing else has worked, completely uninstall eSaral then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing eSaral not working


2. Fix eSaral Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make eSaral be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to eSaral not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, eSaral may not be able to connect to the Internet when running in the background.

Reported Issues