Contact SocialDiabetes Customer Service

Why should I report an Issue with SocialDiabetes?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SocialDiabetes to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Demands access to something called google fit (which I dont use) wants access to my location email pictures... And it's a battery drain that will not shut down or obey power-save conditions.

2. It is really useful to understand how your sugar levels works and why if you fill up the necessary information (which is not a lot as we're talking about diabetes).

3. App keeps asking me to recommend and review it every time I open it now, so can't give it 5 starsthe app works well but It interferes with my sensor app by constantly asking me to choose from both apps.

4. Trying to create an account but keep getting an "invalid username or password" message.

5. Also it connects you sugar meter with the app which I found really really useful to keep an eye on my levels.

6. Battery lost 50% in 3 hoursIt's great to have a logbook on your phone to log both your glucose and bolus.

7. It also drains the battery.It didn't save some of the logs, some data was lost.

8. Really good in general, thanks so much to the people behind the app, you did help me a lot 🌻So far, totally useless.

9. Demand access to my Google account.

10. Helps me keep track and remember to check my sugars more often.

11. I have to say I'm really impressed with how quickly the developers acted on wanting to help me solve the problem.

1. Fix SocialDiabetes Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SocialDiabetes: Restarting the app will resolve most errors.
2. Update the SocialDiabetes App. Here is how:
   1. On Android goto PlayStore » Search for "SocialDiabetes" » Open SocialDiabetes » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SocialDiabetes » click "UPDATE".
3. Clear SocialDiabetes app cache: Clearing cached data will force your app to retrieve the latest data directly from SocialDiabetes servers.
   1. On Android, goto Settings » Apps » Select "SocialDiabetes" » click Storage » click "Clear Cache".
4. Check SocialDiabetes app permissions. If any of these permissions required to use your device's features are disenabled, SocialDiabetes might not work.
5. Uninstall and reinstall SocialDiabetes. If nothing else has worked, completely uninstall SocialDiabetes then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SocialDiabetes not working

2. Fix SocialDiabetes Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SocialDiabetes be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SocialDiabetes not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SocialDiabetes may not be able to connect to the Internet when running in the background.