Contact Matific Customer Service

Why should I report an Issue with Matific: Math Game for Kids?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Matific - Educational Maths Games to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. After checking these only do competition to students.More than 25 % of the screen is used by title of the level which leaves very less space for the number pad which in turn becomes hectic to give answers fastly as it receives wrong input most of the time due to small number pad and wrong touch sensing.

2. Please patch this.Pretty good app for learning but there's a glitch at my school on the iPads matififc doesn't work and we even reinstalled it but when we logged in it said oops the weather is quite rough today check your internet even tho the internet is perfectly fine and it is regular weather so plz fix it so me and my friends can play.

3. My kid lost many of the points due to this bug.Not working it takes a lot of time to open.Slowest appIt is not targeted to the children's individual issues and does not make it easy to locate relevant topic matter needed for mathematical practice.

4. We signed up as this refresh came out and we had billing problems (charged twice), were locked out of the app entirely for a few days and then a whole section of the app stopped working for several more days.

5. Would give five ⭐ if it wasn't for all the bugs and billing problems.Very poor it work in competition at some level without issue after that it's not saving .

6. It consistently gets stuck on a blue screen when finishing or exiting a mini game, you have to force quit to reload.

7. The splash screen says 'get started for free!!!' and then the very next screen says "$10.99/mo". You don't get to see the game at all before being prompted to make this choice.

8. Baffling.My child enjoys using this app, there's a good level of engagement and motivation, more so after the refresh in September 2021.

9. I would not recommend any school to use this service.It amazing it taught my daughter so much and she getting the hang of itMy daughter loves Matific but it is not playable on her Samsung A7 Lite.

10. Frustrating.The app is constantly crashing, eg; answer options don't load, screen freezes, doesn't log completed activities, etc.

11. Emails to support were answered within a day, issues were eventually fixed (after several emails and follow ups) and our subscription was extended as a result.

1. Fix Matific Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Matific: Restarting the app will resolve most errors.
2. Update the Matific App. Here is how:
   1. On Android goto PlayStore » Search for "Matific" » Open Matific: Math Game for Kids » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Matific » click "UPDATE".
3. Clear Matific: Math Game for Kids app cache: Clearing cached data will force your app to retrieve the latest data directly from Matific servers.
   1. On Android, goto Settings » Apps » Select "Matific: Math Game for Kids" » click Storage » click "Clear Cache".
4. Check Matific app permissions. If any of these permissions required to use your device's features are disenabled, Matific might not work.
5. Uninstall and reinstall Matific. If nothing else has worked, completely uninstall Matific then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Matific not working

2. Fix Matific Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Matific be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Matific not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Matific may not be able to connect to the Internet when running in the background.