Published by SimplySmart Home by Switchmate

Report an issue with PhotoShare Frame.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with PhotoShare Frame?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SimplySmart Home by Switchmate to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact PhotoShare Frame image 1 contact PhotoShare Frame image 2

PhotoShare Frame Customer Insights

1. I love when the app does work! Very friendly interface! Allows sending 50 photos at once!Must have typed in the frame I.d. about a hundred times.

2. I love when the app does work! Very friendly interface! Allows sending 50 photos at once!Must have typed in the frame I.d. about a hundred times.

3. The only negative (for digital pictures across the board) is that picture sizes as taken with a phone camera do not match the picture frame size, so there's always odd space around the picture.

4. The only negative (for digital pictures across the board) is that picture sizes as taken with a phone camera do not match the picture frame size, so there's always odd space around the picture.

5. It would be nice to be able to auto-size to fill the frame, both overall and as an individual picture setting.This app is not friendly at all.

6. It would be nice to be able to auto-size to fill the frame, both overall and as an individual picture setting.This app is not friendly at all.

7. Frustrating as hell.Suckered into buying this frame and app thinking its quality would be better because its from Brookstone? Me too, because the boot picture in the frame is about all it has to do with Brookstone.

8. Just an overall pain to use.We love our frame and everything it does! This app needs some work though.

9. It often glitches, not allowing us to send photos to the frame.

10. It often glitches, not allowing us to send photos to the frame.

11. Frustrating as hell.Suckered into buying this frame and app thinking its quality would be better because its from Brookstone? Me too, because the boot picture in the frame is about all it has to do with Brookstone.

Steps to Troubleshoot & Fix PhotoShare Frame Issues

1. Fix PhotoShare Frame Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PhotoShare Frame: Restarting the app will resolve most errors.
  2. Update the PhotoShare Frame App. Here is how:
    1. On Android goto PlayStore » Search for "PhotoShare Frame" » Open PhotoShare Frame » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PhotoShare Frame » click "UPDATE".
  3. Clear PhotoShare Frame app cache: Clearing cached data will force your app to retrieve the latest data directly from PhotoShare Frame servers.
    1. On Android, goto Settings » Apps » Select "PhotoShare Frame" » click Storage » click "Clear Cache".
  4. Check PhotoShare Frame app permissions. If any of these permissions required to use your device's features are disenabled, PhotoShare Frame might not work.
  5. Uninstall and reinstall PhotoShare Frame. If nothing else has worked, completely uninstall PhotoShare Frame then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PhotoShare Frame not working


2. Fix PhotoShare Frame Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PhotoShare Frame be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PhotoShare Frame not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PhotoShare Frame may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I am having trouble sending photos now after initially being able to

    — by Linda 3 months ago

  • I do not know how to approve an invited friend who is awaiting approval.

    — by Linda 3 months ago

  • Although I’ve uploaded pics in the past to my parent’s frame, now no pics will go through. We’re VERY frustrated!

    — by Meda BRANWELL 2 years ago

  • I did not get photo stand with photo share frame. I tried calling snd on hold now over an hour

    — by Sheila Symreng 3 years ago

  • It will not accept my wifi password. It is the same as my phone number
    HELP!!!

    — by dolva Mitchell 3 years ago

  • I tried to send a picture from the PHotoshare site and the only message I got was "Failed". The frame settings show wifi is connected, and I am getting weather information. How do I get more information about the failure?

    — by Jean OReilly 3 years ago

  • How do you change the city on the Photo Share Frame?

    — by Linda Zapzalka 3 years ago

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