Published by iWawa on Aug 27, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with iWawa?



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What users are saying

1. Please fix this bug and release update soon!This is quite possibly the absolute worst and most frustrating app that came on the worst tablet (Ujoyfeel) my husband has ever bought for our child (I've received better quality tech from the WISH app before.) I wish I could get refunded for the year I paid for since it only worked for MAYBE a week at most, and only on the youtube kids app When it WOULD work.I would like the function to hide activities, TV and videos etc that I don't like or that don't work.

2. Half of the television is not licensed to be played in my country and my kids are frustrated when they press a link to that TV show and get an error message.I paid £20~ to permanently remove ads in this software, yet I constantly find my kid can't play with their tablet because some advert has opened up.I installed iWawa in three devices.

3. In iwawa parent app:I upload a kid's profile photo, save it, exit from the app, and when enter again - profile photo is no longer there.

4. If try to upload and save the kid's photo after using the device for a while, cannot even click button "save", it's not responsive at all.

5. Thank you!Install / uninstall It's useless! The kid can exit child mode anytime by the center button (or if you navigate with gestures - sliding up from the bottom).

6. Unfortunately, one only one device (Xiaomi Mi Max 3) has the full function within Security, which is the option to Lock the Notification Bar.

7. *Note: It's only possible to upload and save this profile photo after rebooting the device.

8. The other devices, Redmi A1 and Redmi Note 10 Pro are missing out the feature of Lock Notification Bar.

9. It says internet Register and has a spot for product code, and the numbers are already there.

10. Without it, my child can easily access the Notification Bar and change the brightness and other settings.

11. My kid likes "Card" theme and every time we exit, or leave app, and enter back in it reset theme to default "Standard".

Steps to Troubleshoot & Fix iWawa Issues

1. Fix iWawa Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart iWawa: Restarting the app will resolve most errors.
  2. Update the iWawa App. Here is how:
    1. On Android goto PlayStore » Search for "iWawa" » Open iWawa - Parental Control » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iWawa » click "UPDATE".
  3. Clear iWawa - Parental Control app cache: Clearing cached data will force your app to retrieve the latest data directly from iWawa servers.
    1. On Android, goto Settings » Apps » Select "iWawa - Parental Control" » click Storage » click "Clear Cache".
  4. Check iWawa app permissions. If any of these permissions required to use your device's features are disenabled, iWawa might not work.
  5. Uninstall and reinstall iWawa. If nothing else has worked, completely uninstall iWawa then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing iWawa not working


2. Fix iWawa Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make iWawa be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to iWawa not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, iWawa may not be able to connect to the Internet when running in the background.

Reported Issues

— 5 months ago by Yann

Bonjour, après avoir essayé d'utiliser iwawa sans internet, je n'arrive plus à lancer l'application même connecté en wifi. J'ai fait un reset factory, mais le pb persiste : Error Order code total is full.

— 7 months ago by Elizabeth Wilkins

I am trying to exit of the iwawa mids program on my sons tablet but the screen is cracked in a way we can't exist out of it or to even change the password. How can we exist out of it when we can not put in the password

— 1 year ago by Kendra Allen

My daughters tablet broke and I need to cancel the iwawa subscription for it .

— 1 year ago by Omolola

I can't add Google account to my tablet and I can't connect to playstore. I can't download apps too.

— 1 year ago by Patricia Hope John

I've tried over & over to contact -reset@redacted to get a password reset for my grandsons tablet but it keeps coming back a failed to deliver. This is crap considering a password was NEVER created in the first place

— 1 year ago by Mantas Šiaučiūnas

I purchased a laptop with preinstalled iWawa, actually just for that. I loged in with google acount, but still when I load any app it says that there is no internet. But there is wifi and eben GSM. Help me solve this.

— 1 year ago by Janine Peacock

My daughter just opened her tablet and now it’s not working no cracks she didn’t drop it either. It will come on but we can’t use it. It says unlocked but we cant open it

— 1 year ago by Betro

Please I need help my daughters tab is locked by iwawa I never set any password

— 1 year ago by Rhonda Chandler

Please cancel my subscription.

— 1 year ago by Kemal

I need a password

— 2 years ago by Bavumile

How to reset password I forgot my password

— 2 years ago by Patricia Alormasor

Pls my kid's tablet is locked

— 2 years ago by Vanessa

Hello I just got my grandson a table and this app was on it and he went to play it I never made a account for it are put a password and now I can't get out of the app with out a password and I never made anything for it

— 2 years ago by Yusif Isah

Yesterday I'm buy tritone for my kid I need to opening

— 2 years ago by Shelia Wanyoike

I forgot my son’s password My password and am unable to send you an email

— 2 years ago by Shelia Wanyoike

I forgot my son’s password My password and am unable to send you an email

— 2 years ago by Harriet

Am stuck in the kids app need a password reset

— 2 years ago by Harriet

Am stuck in the kids app need a password reset

— 2 years ago by غزل

ghazal2017

— 2 years ago by غزل

199318

— 2 years ago by Fauziyyah Mustapha baba

We don’t have access to my son iPads , you have to resend it for us to unlock the iPads the are saying only grown ups only and we don’t have any passwords for it ,

— 2 years ago by Dawit S Fshaye

I have a problem to contact with my wi fi it’s new please help how to connect with my wi fi. Thank you

— 2 years ago by Jocilyn Boyd

My daughter locked her tablet somehow and I'm not sure how to unlock it

— 2 years ago by FATU DELMORIE DABOH

Please help me reset my kid tab ,I mistakenly enter a password I can't remember

— 2 years ago by Maria

The tablet is not working right

— 2 years ago by Irina

Hallo, ich kenn mein Passwort nicht .

— 3 years ago by Susan M Gray

I forgot my parental code password

— 3 years ago by Lee Hazledine

Please help me reset my child's password

— 3 years ago by Irma

I want to unblock the settings on my topeotekl

— 3 years ago by Juanita

My daughter tablet is locked due to password I never set up I do not want iwawa kids on my tablet

— 3 years ago by Lauren Anderson

I didn't sign up for this app and it's asking for a pass code that I didn't set.

— 3 years ago by Sandile

I was fiddling with the table and I ddnt know I was limiting my kid to acces other apps. I am now trying to access bible for kids but it doesn't allow me to

— 3 years ago by Nae Brown

The tablet is not letting me display controls over other apps therefore it’s not letting me launch and use the iwawa app. I’ve tried everything

— 3 years ago by abdullah

Delete iwawa aap

— 3 years ago by Abdullah

Uninstall iwawa games not working plese

— 3 years ago by Abdullah

Please delete iwawa some apps or games not working

— 4 years ago by Stacey Robinson Minott

I will like to delete Iwawa app of my kids tablet please and thank you

— 4 years ago by Dean Harmon

Please remove my account I do not want it on my tablet I have no children and I do not need it please remove ASAP