Contact ConnectWise ScreenConnect Customer Service

Why should I report an Issue with ConnectWise ScreenConnect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ConnectWise to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The official ConnectWise ScreenConnect app lets you instantly connect to and remotely control devices, bringing the power and convenience of ConnectWise ScreenConnect to your Android or Google Chrome OS device.

2. Get secure access to Windows, Mac, Linux, Google Chrome OS and mobile devices anytime, anywhere.

3. If you don't have access to ScreenConnect already, visit to become acquainted with the best remote support software available today!

1. You can't select which monitors to view like with the desktop version or with any other remote viewer.Gets the job done but not allowing full screen or auto scaling and just doing zoom and sliding makes this not as good as almost all the competition that has this option on mobile.Really, REALLY bad on Chromebook.

2. Guess I'll be finding an alternative solutionPaid for my screen connect license, then they release an update that breaks the app so cannot connect to anything with mobile device now!!!!Android works, the permission request is quite slow to appear.

3. Since ConnectWise doesn't provide support mechanisms to their customers anymore, you can safely assume this is now end of life.I've been using Connectwise Control since it was Screenconnect long before connectwise bought them.

4. It makes me think that the company doesn't really care about this version of their product.I've been using ScreenConnect for 8+ years.

5. The latest version just stopped working with a "null" connection error after their Mar 2023 update.

6. For one, a lingering issue going on 2-3 years now: attempting to backspace to correct typing mistakes does not immediately recognize, so you have to hold down backspace until it works.

7. I use it to connect to a PC that has two monitors, and unlike the Windows version of this app, there is zero way whatsoever to turn off the display of one screen.

8. This happens once every few minutes and is absolutely infuriating when I'm trying to work.Latest update now I get the same Null connection error that everyone else is getting.

9. It would also be good if there was an option to hide the Android system menu buttons like fullscreen videos or games do.

10. It doesn't look like the publisher is to interested.Since latest upgrade,this has stopped working on android.

11. It's been over a month now without a single word of acknowledgement from ConnectWise, but dozens of reports like this one.

1. Fix ConnectWise ScreenConnect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ConnectWise ScreenConnect: Restarting the app will resolve most errors.
2. Update the ConnectWise ScreenConnect App. Here is how:
   1. On Android goto PlayStore » Search for "ConnectWise ScreenConnect" » Open ConnectWise ScreenConnect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ConnectWise ScreenConnect » click "UPDATE".
3. Clear ConnectWise ScreenConnect app cache: Clearing cached data will force your app to retrieve the latest data directly from ConnectWise ScreenConnect servers.
   1. On Android, goto Settings » Apps » Select "ConnectWise ScreenConnect" » click Storage » click "Clear Cache".
4. Check ConnectWise ScreenConnect app permissions. If any of these permissions required to use your device's features are disenabled, ConnectWise ScreenConnect might not work.
5. Uninstall and reinstall ConnectWise ScreenConnect. If nothing else has worked, completely uninstall ConnectWise ScreenConnect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ConnectWise ScreenConnect not working

2. Fix ConnectWise ScreenConnect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ConnectWise ScreenConnect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ConnectWise ScreenConnect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ConnectWise ScreenConnect may not be able to connect to the Internet when running in the background.