Contact SchoolCafé Customer Service

Why should I report an Issue with SchoolCafé?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cybersoft PrimeroEdge to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Make payments, view purchase history, receive low balance alerts, and view school menus containing nutritional and allergen information for items.

2. Know what is on the menu at the school cafeteria and provide feedback by rating and sharing items.

3. Favorite specific items on the menu so that you can know when they'll be available in the cafeteria.

4. SchoolCafé is powered by PrimeroEdge, the leading school nutrition management software for K-12 school districts and food service providers in the United States.

5. Favorite your child's favorite items and SchoolCafé will send you a push notification to let you know when it's on the menu.

6. Students and Staff: Use SchoolCafé to check out what's available on the cafeteria menu each day.

7. Give your feedback to the school cafeteria by rating items.

8. Use "Make a Tray" to build your meal for the items available that day and see the combined nutrient information.

9. District Administrators: View helpful reports and useful analytics for users in your districts and help them manage their accounts.

10. For convenience, setup automatic payments to replenish your child's cafeteria funds.

11. Parents: Manage your child's cafeteria account.

1. It makes the menus available, super easy lunch account management including funds, advanced notices, and purchase history.

2. But otherwise it's good to be able to check what options they will have, and when.👍 Good for checking account balance, viewing transactions, and seeing daily menu offerings.

3. I couldnt do without it now.Convenient app for instant payments to my children's meal accounts across multiple schools! Easy to track food habits and view purchases for them all in one place.

4. Why not offer a pdf link? I can view PDF files on my phone just fine.Very user friendly! Avoids having to send money to school with young ones.

5. I love having this app! It's super convenient to be able to add funds online rather than sending a check or cash into school.

6. (My son tends to still buy breakfast at school even after eating at home which cuts into the lunch money budget.)App is no longer sending low balance notifications.

7. I also like that I can see if my kid has made extra purchases for desserts or snacks and I can also set it up where she can't make purchases for those extras at all or only certain days so it's more like a treat.Updated from 2 to 5 stars... Problem solved by re-install.

8. Posting an account balance after each transaction would make more sense & be more helpful to the user.

9. One recommendation would be to show the balance on the list of transactions when a payment has been made ie.

10. For the 1% of the time it does work, it's a great app, but... :(Very intuitive app and easy to do what you need to do.

11. I especially like the ability to transfer funds from one childs account to another when funds might get tight.The ease of adding funds and the reminders for that are definitely a plus.

1. Fix SchoolCafé Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SchoolCafé: Restarting the app will resolve most errors.
2. Update the SchoolCafé App. Here is how:
   1. On Android goto PlayStore » Search for "SchoolCafé" » Open SchoolCafé » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SchoolCafé » click "UPDATE".
3. Clear SchoolCafé app cache: Clearing cached data will force your app to retrieve the latest data directly from SchoolCafé servers.
   1. On Android, goto Settings » Apps » Select "SchoolCafé" » click Storage » click "Clear Cache".
4. Check SchoolCafé app permissions. If any of these permissions required to use your device's features are disenabled, SchoolCafé might not work.
5. Uninstall and reinstall SchoolCafé. If nothing else has worked, completely uninstall SchoolCafé then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SchoolCafé not working

2. Fix SchoolCafé Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SchoolCafé be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SchoolCafé not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SchoolCafé may not be able to connect to the Internet when running in the background.